Senior Customer Solutions Specialist (OEM & Sales)

Wesco International, Inc.; Lincoln (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

Wesco International, Inc. is seeking a Senior Customer Service Representative to support sales through responsive service to OEM customers. You will respond to inquiries via phone, email, or virtual meetings and coordinate with internal teams to resolve complex requests.

The role emphasizes relationship-building, problem-solving, and timely updates to stakeholders. A high school diploma is required with 5+ years of relevant experience, and strong communication skills are essential.

Qualifications

• 5+ years of relevant experience.
• Strong time management skills with ability to prioritize issues.
• Interpersonal skills for a diverse environment.
• Proficient with MS Word, Excel, and email.

Responsibilities

• Assist the ISR and OSR in building and maintaining relationships with OEM customers.
• Support OEM customers by answering questions, handling inquiries and escalated issues.
• Research and resolve customer problems coordinating with other departments.
• Process orders and provide information on pricing, service changes, and shipping.

Skills

Customer service

Communication

Time management

Detail-oriented

Education

High School Diploma or GED

Associates' Degree (US) preferred

Tools

MS Word

MS Excel

Email

Job description

Wesco International, Inc. is seeking a Senior Customer Service Representative to support sales through responsive service to OEM customers. You will respond to inquiries via phone, email, or virtual meetings and coordinate with internal teams to resolve complex requests.

The role emphasizes relationship-building, problem-solving, and timely updates to stakeholders. A high school diploma is required with 5+ years of relevant experience, and strong communication skills are essential.