Customer Service Representative

LS Corp.; Fort Wayne (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Essex Solutions, a division of Superior Essex, is seeking a Senior Customer Service Representative in Fort Wayne, Indiana. You will provide exceptional service to major OEM customers, handle inquiries, orders, shipments, and returns, and resolve issues to ensure satisfaction.

You will collaborate with sales, logistics, manufacturing, and finance to meet customer needs. A high degree of professionalism, initiative, and accuracy is required; a will-training approach is offered for

Qualifications

• High School diploma or GED required.
• Bachelor's degree preferred.
• Minimum 2 years of related customer service experience.
• Minimum 2 years of industrial experience preferred.
• Minimum 5 years of related experience.

Responsibilities

• Serves as primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support
• Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
• Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention
• Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
• Has an understanding of manufacturing and engineering requirements (Will Train)

Skills

Customer service

Organizational skills

Communication skills

Problem solving

Multitasking

Independence

Learning mindset

Technical skills

Education

High School diploma or GED

Bachelor's degree preferred

Job description

Description

Essex Solutions, a division of Superior Essex, strives to push the boundaries of what is possible by creating magnet wire solutions that enable our customers' innovations and exceed expectations. We aim to provide the various markets with products and services needed to flourish, and in turn, help our partners thrive.

Essential Functions/Duties Include:

The Senior Customer Service Representative provides exceptional customer service and support to major OEM customers, resolving inquiries, issues, and complaints in a timely and professional manner.

• Serves as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support
• Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
• Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention
• Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
• Has an understanding of manufacturing and engineering requirements (Will Train)

Knowledge/skills/abilities and other minimum qualifications:

• High School diploma or equivalent (GED) required.
• Bachelor of Science or Arts preferred.
• Minimum of two (2) years of related customer service experience required.
• Minimum of two (2) years of industrial experience preferred.
• Minimum (5) years of related experience

Additional Required Qualifications

• Excellent customer service skills
• Demonstrated organizational skills
• Professional communication skills
• Ability to service customer needs in a prompt and professional manner.
• High degree of accuracy
• Dependability
• Demonstrated ability to take an analytical approach to problem solving.
• High level of initiative
• Strong ability to multi-task
• Ability to work independently in a fast-paced, demanding environment
• Must have a desire to learn
• Technical skills are a plus