Customer Service Representative

Superior Essex Inc.; Indiana; On-site; USD 42,000 - 62,000; Full time

Job summary

Essex Solutions, a division of Superior Essex, is seeking a Senior Customer Service Representative to deliver exceptional service to major OEM customers, resolving inquiries and issues promptly.

You will serve as the primary contact, manage accounts and orders, track shipments, and handle returns while collaborating with sales, logistics, and manufacturing teams to meet customer needs. Training will be provided for manufacturing requirements.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Minimum 2 years of related customer service experience.
• Minimum 5 years of related experience.
• Industrial experience preferred.

Responsibilities

• Serves as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support.
• Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
• Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention.
• Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
• Has an understanding of manufacturing and engineering requirements (Will Train).

Skills

Customer service

Organizational skills

Professional communication

Problem solving

Attention to detail

Dependability

Analytical thinking

Initiative

Multitasking

Independent work

Willingness to learn

Technical skills

Education

High school diploma or GED

Bachelor's degree

Job description

Essex Solutions, a division of Superior Essex, strives to push the boundaries of what is possible by creating magnet wire solutions that enable our customers’ innovations and exceed expectations. We aim to provide the various markets with products and services needed to flourish, and in turn, help our partners thrive.

Essential Functions/Duties Include

The Senior Customer Service Representative provides exceptional customer service and support to major OEM customers, resolving inquiries, issues, and complaints in a timely and professional manner.

• Serves as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support
• Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
• Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention
• Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
• Has an understanding of manufacturing and engineering requirements (Will Train)

Knowledge/skills/abilities And Other Minimum Qualifications

• High School diploma or equivalent (GED) required.
• Bachelor of Science or Arts preferred.
• Minimum of two (2) years of related customer service experience required.
• Minimum of two (2) years of industrial experience preferred.
• Minimum (5) years of related experience

Additional Required Qualifications

• Excellent customer service skills
• Demonstrated organizational skills
• Professional communication skills
• Ability to service customer needs in a prompt and professional manner.
• High degree of accuracy
• Dependability
• Demonstrated ability to take an analytical approach to problem solving.
• High level of initiative
• Strong ability to multi-task
• Ability to work independently in a fast-paced, demanding environment
• Must have a desire to learn
• Technical skills are a plus