Customer Service Representative

Superior Essex Inc.; Fort Wayne (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Essex Solutions USA LLC in Fort Wayne, Indiana, is seeking a Senior Customer Service Representative to provide exceptional support to major OEM customers, handling inquiries, issues and product information with professionalism.

You will manage orders and returns, track shipments, and collaborate with sales, logistics, manufacturing, warehouses, and purchasing to meet customer needs, with training available on manufacturing and engineering requirements.

Qualifications

• High School diploma or equivalent (GED) required.
• Bachelor of Science or Arts preferred.
• Minimum of two (2) years of related customer service experience required.
• Minimum of two (2) years of industrial experience preferred.
• Minimum (5) years of related experience

Responsibilities

• Serves as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support
• Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
• Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention
• Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
• Has an understanding of manufacturing and engineering requirements (Will Train)

Skills

Customer service

Account management

Issue resolution

Cross-functional teamwork

Communication skills

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Customer Service Representative

#26-386

Ft.Wayne, Indiana, United States

Requisition Number

26-386

Company

Essex Solutions USA LLC

Job Description

Essex Solutions, a division of Superior Essex, strives to push the boundaries of what is possible by creating magnet wire solutions that enable our customers’ innovations and exceed expectations. We aim to provide the various markets with products and services needed to flourish, and in turn, help our partners thrive.

Essential Functions/Duties Include:

The Senior Customer Service Representative provides exceptional customer service and support to major OEM customers, resolving inquiries, issues, and complaints in a timely and professional manner.

• Serves as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support
• Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
• Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention
• Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
• Has an understanding of manufacturing and engineering requirements (Will Train)

Knowledge/skills/abilities and other minimum qualifications:

• High School diploma or equivalent (GED) required.
• Bachelor of Science or Arts preferred.
• Minimum of two (2) years of related customer service experience required.
• Minimum of two (2) years of industrial experience preferred.
• Minimum (5) years of related experience

Additional Required Qualifications

• Demonstrated organizational skills
• Professional communication skills
• Ability to service customer needs in a prompt and professional manner.
• High degree of accuracy
• Demonstrated ability to take an analytical approach to problem solving.
• High level of initiative
• Strong ability to multi-task
• Ability to work independently in a fast-paced, demanding environment
• Must have a desire to learn
• Technical skills are a plus

Superior Essex is the parent brand of Essex Solutions, Superior Essex Communications, IVA, Lacroix + Kress, Hi-Wire, and Essex Brownell. It has over 3,000 employees in 11 countries, on three continents. Superior Essex is the leading, global provider of magnet wire and is on the forefront of communications fiber application as well as Power over Ethernet (PoE) technology. It is instrumental in creating disruptive technological advancements in the electrification of the automotive, energy, and industrial sectors. Superior Essex is committed to pioneering smart building technology while also setting the pace on sustainability. Superior Essex is Everywhere You Live and Work®. Additional information is available at superioressex.com .

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-877-777-9236.

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