Senior Ocean & SCM Experience Partner

A.P. Moller - Maersk; Charlotte (NC); Sur place; USD 60 000 - 70 000; Plein temps

Résumé du poste

Maersk in Charlotte, NC is seeking a results-driven Senior Customer Experience Partner to manage a portfolio of Integrated Ocean and Supply Chain Management accounts, acting as the primary contact for customers and ensuring the successful execution of shipment lifecycles.

You will collaborate with internal teams to analyze performance, identify opportunities to enhance service delivery, and strengthen long-term customer relationships across a global logistics network.

Qualifications

• Bachelors degree or equivalent professional experience.
• 2 to 5 years of functional experience within transportation, logistics, or supply chain operations.
• 3 to 5 years of Ocean logistics industry experience, ideally within shipping operations or customer service.
• Experience with SCM and LCL operations is required.
• Strong proficiency in Microsoft Office applications, particularly Excel, and data analytics/reporting.
• Ability to work independently in a fast-paced environment.
• Excellent problem-solving, communication, stakeholder management, and conflict resolution skills.
• Understanding of KPIs and experience driving results against targets.
• Analytical mindset with business judgment and financial awareness.
• Commitment to delivering exceptional customer service while fostering collaboration.

Responsabilités

• Manage a portfolio of Integrated Ocean and SCM accounts within Automotive and Industrial sectors.
• Serve as the primary contact for customers, ensuring a seamless shipment lifecycle.
• Coordinate with internal teams to resolve operational issues and meet satisfaction targets.
• Monitor service levels, transit milestones, and performance metrics.
• Identify and prevent service failures while implementing improvements.
• Deliver customized reporting and insights to support scorecards.
• Analyze trends and root causes to implement sustainable solutions.
• Maintain high standards of vendor performance for timely delivery.
• Support onboarding of junior team members through training and knowledge sharing.
• Identify opportunities to introduce Maersk products and services.
• Expand knowledge of Maersk solutions and apply best practices.

Connaissances

Excel

Data analytics

Stakeholder management

Communication

Problem solving

Formation

Bachelor’s degree

Description du poste

Maersk in Charlotte, NC is seeking a results-driven Senior Customer Experience Partner to manage a portfolio of Integrated Ocean and Supply Chain Management accounts, acting as the primary contact for customers and ensuring the successful execution of shipment lifecycles.

You will collaborate with internal teams to analyze performance, identify opportunities to enhance service delivery, and strengthen long-term customer relationships across a global logistics network.