Global Ocean & SCM Customer Experience Leader

A.P. Moller - Maersk; The Woodlands (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

Maersk is seeking a Senior Customer Experience Partner to manage a portfolio of Integrated Ocean and SCM accounts, acting as the primary customer contact throughout shipment lifecycles. You will coordinate with internal teams, analyze service performance, and drive improvements to deliver exceptional customer outcomes.

The role emphasizes operational excellence, stakeholder management, and ongoing collaboration to strengthen long-term relationships across automotive and industrial sectors.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2 to 5 years of functional experience within transportation, logistics, or supply chain operations.
• 3 to 5 years of Ocean logistics industry experience, ideally within shipping operations or customer service.
• Experience with SCM and LCL operations is required.
• Strong proficiency in Microsoft Excel and data reporting.

Responsibilities

• Manage a portfolio of Integrated Ocean and SCM accounts within the Automotive and Industrial verticals.
• Serve as the primary point of contact for customers, ensuring a seamless shipment lifecycle.
• Coordinate with internal teams to resolve operational issues and meet customer satisfaction targets.
• Monitor service levels, transit milestones, and performance metrics to ensure efficiency.
• Proactively identify and prevent service failures while implementing corrective actions.
• Deliver customized reporting and data insights to support customer cargo performance scorecards.
• Analyze trends, identify root causes of performance gaps, and implement sustainable solutions.
• Maintain high standards of vendor performance to support timely cargo delivery.
• Support onboarding of junior team members through training and knowledge sharing.
• Identify opportunities to introduce additional Maersk products and services that support customers' supply chain needs.
• Continuously expand knowledge of Maersk solutions and apply best practices to enhance customer outcomes.

Skills

Analytical mindset

Communication

Stakeholder management

Independent work

Problem solving

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Excel

Microsoft Office

Job description

Maersk is seeking a Senior Customer Experience Partner to manage a portfolio of Integrated Ocean and SCM accounts, acting as the primary customer contact throughout shipment lifecycles. You will coordinate with internal teams, analyze service performance, and drive improvements to deliver exceptional customer outcomes.

The role emphasizes operational excellence, stakeholder management, and ongoing collaboration to strengthen long-term relationships across automotive and industrial sectors.