Global Ocean & SCM Experience Partner

Maersk; The Woodlands (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

Maersk in The Woodlands, TX seeks a Senior Customer Experience Partner to manage a portfolio of Integrated Ocean and SCM accounts, serving as the main customer contact and ensuring successful shipment lifecycles. You will collaborate with internal teams, analyze performance, and enhance service delivery to boost customer satisfaction.

The role emphasizes driving operational excellence, cross-functional coordination, and deepening long-term customer relationships, with focus on process

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2 to 5 years of experience in transportation, logistics, or supply chain operations.
• 3 to 5 years of Ocean logistics industry experience, ideally within shipping operations or customer service.
• Experience with SCM and Less than Container Load (LCL) operations is required.
• Strong proficiency in Microsoft Excel and experience with data analytics and reporting.

Responsibilities

• Manage a portfolio of Integrated Ocean and Supply Chain Management accounts within the Automotive and Industrial vertical.
• Serve as the primary point of contact for customers, ensuring a seamless and positive experience throughout the shipment lifecycle.
• Coordinate with internal teams to resolve operational issues and meet customer satisfaction targets.
• Monitor service levels, transit milestones, and performance metrics to ensure efficient cargo movement.
• Proactively identify and prevent service failures while implementing corrective actions and process improvements.
• Deliver customized reporting and data insights to support customer cargo performance scorecards.
• Analyze trends, identify root causes of performance gaps, and collaborate with stakeholders to implement sustainable solutions.
• Maintain high standards of vendor performance to support timely and reliable cargo delivery.
• Support the development and onboarding of junior team members through training and knowledge sharing.
• Identify opportunities to introduce additional Maersk products and services that support customers' supply chain needs.
• Continuously expand knowledge of Maersk solutions and apply best practices to enhance customer outcomes.

Skills

Excel

Data analytics

Reporting

Problem solving

Communication

Stakeholder management

Conflict resolution

Analytical mindset

Education

Bachelor's degree or equivalent professional experience

Job description

Maersk in The Woodlands, TX seeks a Senior Customer Experience Partner to manage a portfolio of Integrated Ocean and SCM accounts, serving as the main customer contact and ensuring successful shipment lifecycles. You will collaborate with internal teams, analyze performance, and enhance service delivery to boost customer satisfaction.

The role emphasizes driving operational excellence, cross-functional coordination, and deepening long-term customer relationships, with focus on process