Senior Ocean Export Supervisor – Lead, Optimize & Deliver

Nippon Express USA; Hayward (CA); On-site; USD 70,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with company match

Flexible Spending Accounts and more

Generous vacation/sick time

Job summary

Nippon Express USA is seeking an experienced Ocean Export Operations Supervisor to lead daily export activities, coordinate bookings and documentation, and ensure accurate, compliant shipments. You will mentor staff, resolve complex escalations, and collaborate with customers and global offices.

In this role, strong communication, multitasking, and problem-solving skills are essential, along with proficiency in MS Office and logistics systems.

Qualifications

• High school diploma or equivalent required; relevant education or equivalent work experience may be considered.
• Minimum five (5) years of ocean freight forwarding experience, with strong experience in Ocean Export operations.
• Minimum two (2) years of team leadership, supervisory, or equivalent leadership experience preferred.
• Strong knowledge of Ocean Export operations, documentation, Incoterms, compliance requirements, and carrier/vendor coordination.
• Ability to independently handle operational issues, complex shipments, and customer escalations.
• Experience training, supporting, and overseeing staff.
• Strong customer service, communication, organizational, analytical, and problem-solving skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel, with experience using freight forwarding or logistics systems.

Responsibilities

• Supervise daily Ocean Export operations and provide direction, guidance, and support to Export staff.
• Monitor workload, shipment activity, and deadlines to ensure timely and accurate processing.
• Oversee export shipments including bookings, documentation, AES/EEI filing, bills of lading, cargo coordination, tracking, and billing.
• Assist with complex shipments, operational issues, customer escalations, and service failures.
• Communicate and coordinate with customers, overseas offices, carriers, truckers, warehouses, vendors, and internal departments.
• Ensure export documentation and shipment files are accurate and compliant with company procedures and applicable regulations.
• Train, coach, and support Export staff and assist management with employee development.
• Prepare and review customer quotations and coordinate rates with carriers, vendors, overseas offices, and Sales.
• Monitor billing accuracy, Accounts Receivable issues, and shipment profitability as needed.
• Support customer onboarding, SOP development, process improvement, and corrective actions.
• Maintain strong customer relationships and assist in resolving service issues.
• Perform other duties and special projects as assigned by management.

Skills

Leadership

Ocean freight knowledge

Customer service

Communication

Analytical skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Nippon Express USA is seeking an experienced Ocean Export Operations Supervisor to lead daily export activities, coordinate bookings and documentation, and ensure accurate, compliant shipments. You will mentor staff, resolve complex escalations, and collaborate with customers and global offices.

In this role, strong communication, multitasking, and problem-solving skills are essential, along with proficiency in MS Office and logistics systems.