Ocean Export - Sr Supervisor

Nippon Express USA; Hayward (CA); On-site; USD 70,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with company match

Flexible Spending Accounts and more

Generous vacation/sick time

Job summary

Nippon Express USA is seeking an experienced Ocean Export Operations Supervisor to lead daily export activities, coordinate bookings and documentation, and ensure accurate, compliant shipments. You will mentor staff, resolve complex escalations, and collaborate with customers and global offices.

In this role, strong communication, multitasking, and problem-solving skills are essential, along with proficiency in MS Office and logistics systems.

Qualifications

• High school diploma or equivalent required; relevant education or equivalent work experience may be considered.
• Minimum five (5) years of ocean freight forwarding experience, with strong experience in Ocean Export operations.
• Minimum two (2) years of team leadership, supervisory, or equivalent leadership experience preferred.
• Strong knowledge of Ocean Export operations, documentation, Incoterms, compliance requirements, and carrier/vendor coordination.
• Ability to independently handle operational issues, complex shipments, and customer escalations.
• Experience training, supporting, and overseeing staff.
• Strong customer service, communication, organizational, analytical, and problem-solving skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel, with experience using freight forwarding or logistics systems.

Responsibilities

• Supervise daily Ocean Export operations and provide direction, guidance, and support to Export staff.
• Monitor workload, shipment activity, and deadlines to ensure timely and accurate processing.
• Oversee export shipments including bookings, documentation, AES/EEI filing, bills of lading, cargo coordination, tracking, and billing.
• Assist with complex shipments, operational issues, customer escalations, and service failures.
• Communicate and coordinate with customers, overseas offices, carriers, truckers, warehouses, vendors, and internal departments.
• Ensure export documentation and shipment files are accurate and compliant with company procedures and applicable regulations.
• Train, coach, and support Export staff and assist management with employee development.
• Prepare and review customer quotations and coordinate rates with carriers, vendors, overseas offices, and Sales.
• Monitor billing accuracy, Accounts Receivable issues, and shipment profitability as needed.
• Support customer onboarding, SOP development, process improvement, and corrective actions.
• Maintain strong customer relationships and assist in resolving service issues.
• Perform other duties and special projects as assigned by management.

Skills

Leadership

Ocean freight knowledge

Customer service

Communication

Analytical skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• Supervise daily Ocean Export operations and provide direction, guidance, and support to Export staff.
• Monitor workload, shipment activity, and deadlines to ensure timely and accurate processing.
• Oversee export shipments including bookings, documentation, AES/EEI filing, bills of lading, cargo coordination, tracking, and billing.
• Assist with complex shipments, operational issues, customer escalations, and service failures.
• Communicate and coordinate with customers, overseas offices, carriers, truckers, warehouses, vendors, and internal departments.
• Ensure export documentation and shipment files are accurate and compliant with company procedures and applicable regulations.
• Train, coach, and support Export staff and assist management with employee development.
• Prepare and review customer quotations and coordinate rates with carriers, vendors, overseas offices, and Sales.
• Monitor billing accuracy, Accounts Receivable issues, and shipment profitability as needed.
• Support customer onboarding, SOP development, process improvement, and corrective actions.
• Maintain strong customer relationships and assist in resolving service issues.
• Perform other duties and special projects as assigned by management.

Salary Pay Range: $70,304.00 Yr - $86,400.00Yr

This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Qualifications

• High school diploma or equivalent required; relevant education or equivalent work experience may be considered.
• Minimum five (5) years of ocean freight forwarding experience, with strong experience in Ocean Export operations.
• Minimum two (2) years of team leadership, supervisory, or equivalent leadership experience preferred.
• Strong knowledge of Ocean Export operations, documentation, Incoterms, compliance requirements, and carrier/vendor coordination.
• Ability to independently handle operational issues, complex shipments, and customer escalations.
• Experience training, supporting, and overseeing staff.
• Strong customer service, communication, organizational, analytical, and problem-solving skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel, with experience using freight forwarding or logistics systems.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong teamwork skills with the ability to coordinate effectively across departments and with customers, vendors, and overseas offices.
• Ability to identify and support process improvements.
• Ability to develop and maintain effective working relationships in a multicultural environment.
• Experience with Ocean Export operations and/or Dangerous Goods shipments is preferred but not required.
• Good verbal and written communication skills
• Great computer skills (Microsoft Word & Excel, Outlook)

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.