Senior Observability & Platform Reliability Engineer

LPL Financial LLC

Austin (TX)

Hybrid

USD 102,000 - 169,000

Full time

5 days ago

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Benefits offered by this job

401K matching

health benefits

employee stock options

paid time off

volunteer time off

Job summary

LPL Financial LLC in Austin, TX seeks a Senior Engineer, Observability and Platform Stability to ensure reliability, availability, and performance of enterprise observability platforms and supporting apps.

You will drive operational excellence through proactive monitoring, incident response, platform maintenance, automation, and CI/CD maturation, collaborating with SRE, Platform Engineering, DevOps, and Operations teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
6+ years of experience in SRE, platform engineering, production support, enterprise application operations, or related technology environments.
5+ years of experience supporting enterprise platforms, including AWS, Dynatrace, ELK, ServiceNow, and SolarWinds.
Experience troubleshooting complex production incidents within enterprise‑scale technology environments.
Experience executing technology changes through formal change management and release management processes.

Responsibilities

Delivery Support Partner with Product Owners and engineering teams to provide operational and release support for technology initiatives.
Ensure platform changes meet operational readiness requirements, including rollback procedures, runbook documentation, integration standards, and support handoffs.
Maintain production stability throughout platform upgrades, enhancements, and enterprise initiatives.
Support platform ownership transitions and operational readiness activities across global delivery teams.
Production Support & Incident Response Troubleshoot application and platform issues to restore services and minimize business impact.
Serve as an escalation point for complex production incidents and operational challenges.
Participate in incident triage, root cause analysis, corrective action planning, and resolution activities.
Collaborate with engineering teams to implement long-term solutions that reduce recurring incidents.
Support mission‑critical environments through timely incident response and service restoration.
Platform Stability & Proactive Operations Conduct health checks, configuration reviews, and performance assessments to identify operational risks.
Support reliability initiatives focused on improving recovery times, reducing incident recurrence, and minimizing change‑related defects.
Validate vendor releases, hotfixes, and configuration changes prior to production deployment.
Partner with observability and analytics teams to enhance monitoring, alerting, and issue detection capabilities.
Release Execution & CI/CD Maturation Execute platform changes through established SDLC, change management, and release management processes.
Collaborate with Platform Engineering, DevOps, Quality Engineering, and Scrum teams to improve release and deployment practices.
Support the adoption of source control, environment separation, release automation, and CI/CD capabilities.
Ensure solutions are testable, deployable, and operationally supported before and after production implementation.
Documentation & Operational Excellence Maintain runbooks, support documentation, configuration records, incident playbooks, and release procedures.
Document incident findings, lessons learned, and process improvement opportunities.
Contribute to the development of standardized, repeatable, and scalable operational practices.