Senior Observability Platform Engineer

Digitailor

Seattle (WA)

Remote

USD 150,000 - 230,000

Full time

3 days ago

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Job summary

Airwallex is seeking a Senior Software Engineer for the Observability team. You will build and operate scalable observability platforms, enabling engineers to monitor and troubleshoot services across distributed systems.

The role emphasizes incident management, telemetry, and reliability in a cloud-native environment. You will collaborate with global engineering teams, define standards, mentor engineers, and drive improvements in SRE practices, CI/CD pipelines, and infrastructure as code to

Qualifications

5+ years of professional software engineering experience, with a track record of building and operating production systems.
Strong proficiency in at least one backend programming language, such as Go, Java, Python, or Kotlin.
Hands-on experience designing and operating distributed systems at scale.
Practical experience with observability platforms and technologies such as Prometheus, Grafana, Datadog, OpenTelemetry, ELK, or equivalent solutions.
Strong understanding of metrics, logs, traces, alerting, service-level indicators, service-level objectives, and incident management.
Experience with cloud-native environments, Kubernetes, containers, and public cloud platforms such as AWS, GCP, or Azure.
Experience with infrastructure as code and automated software delivery, using tools such as Terraform and CI/CD pipelines.
Strong system design and problem-solving skills, with the ability to make sound technical decisions in complex and ambiguous environments.
Excellent communication and collaboration skills, including the ability to work effectively with globally distributed engineering teams.
An ownership mindset and a commitment to improving systems rather than simply treating symptoms.
Bachelor’s or master’s degree in Computer Science, Engineering, or a related discipline.

Responsibilities

Build and operate highly scalable observability platforms covering metrics, logs, traces, events, alerting, dashboards, and service health.
Develop reliable software and platform capabilities that enable engineering teams to instrument, monitor, and troubleshoot their services with minimal friction.
Establish and evolve observability standards, including telemetry collection, instrumentation, alert quality, SLOs, SLIs, service ownership, and operational readiness.
Improve incident detection, diagnosis, and response through actionable alerts, intelligent correlation, service dependency visibility, and effective runbooks.
Build self-service tools and paved paths that make best practices the easiest way for engineers to adopt observability.
Partner closely with application, infrastructure, SRE, security, and product teams to understand operational challenges and deliver durable solutions.
Improve the scalability, reliability, performance, and cost efficiency of observability systems across multiple regions and environments.
Participate in design reviews, technical planning, code reviews, incident response, and post-incident learning.
Mentor engineers and contribute to a culture of ownership, operational excellence, and continuous improvement.