Senior Observability Platform Engineering Lead

CVS Health; United States; Remote; USD 130,000 - 261,000; Full time

Job summary

CVS Health is seeking a Senior Engineering Manager Observability Platform Engineering to lead the strategy, delivery, and operations of our enterprise observability platform. You will drive adoption of OpenTelemetry, set reliability standards, and empower teams to improve availability and developer productivity.

You will build and grow high‑performing engineering teams across multi‑cloud environments, partner with Cloud, Infrastructure, Security, and Product, and define KPIs to measure platform

Qualifications

• 7+ years of software engineering experience.
• 4+ years building observability platforms, developer platforms, or internal engineering infrastructure.
• 3+ years directly managing engineering teams, including hiring and performance management.
• 3+ years operating a production-scale multi-cloud environment, with at least one major cloud provider (AWS, GCP, or Azure).
• 3+ years hands-on experience with monitoring, logging, distributed tracing, and OpenTelemetry.
• Experience defining and managing SLIs, SLOs, and reliability programs.
• Experience leading teams in Agile or Scrum environments.

Responsibilities

• Define and execute the observability platform strategy, roadmap, and operating model.
• Lead and develop engineering teams responsible for observability, reliability, and platform services.
• Drive enterprise adoption of OpenTelemetry, monitoring, logging, tracing, and alerting standards.
• Partner with Engineering, Cloud, Infrastructure, Security, and Product teams to improve platform reliability and operational visibility.
• Lead modernization initiatives focused on automation, self-service capabilities, cloud transformation, and AI-driven operations.
• Define and track KPIs, platform health metrics, and engineering effectiveness measures.
• Manage platform investments, vendor relationships, and capacity planning.

Skills

Software engineering

Observability platform development

Team leadership / people management

Multi-cloud / production systems

OpenTelemetry

Agile / Scrum

Education

Bachelor's degree or equivalent experience

Tools

Grafana

Prometheus

Datadog

Splunk

Dynatrace

New Relic

Job description

CVS Health is seeking a Senior Engineering Manager Observability Platform Engineering to lead the strategy, delivery, and operations of our enterprise observability platform. You will drive adoption of OpenTelemetry, set reliability standards, and empower teams to improve availability and developer productivity.

You will build and grow high‑performing engineering teams across multi‑cloud environments, partner with Cloud, Infrastructure, Security, and Product, and define KPIs to measure platform