Senior Observability & Incident Engineer (Hybrid Europe)

Netcompany Group A/S; Ohio; Híbrido; USD 101.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and life insurance

Meal and commuting allowance

Well-being activities

Udemy for Business

Development plan

Hybrid working model

Descripción de la vacante

Netcompany Group A/S is seeking a Senior Operations Support Engineer to safeguard complex enterprise IT environments across Europe. The role emphasizes IT Operations, Observability, and Monitoring, with hands‑on work in Kubernetes, Docker, and OpenShift.

You’ll lead incident response, run root‑cause analyses, and drive improvements in automation and service reliability. You will collaborate with DevSecOps, DB Admins, and stakeholders to optimize monitoring strategies, performance baselines, and

Formación

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
• 7+ years of experience in enterprise IT operations, including senior incident and problem investigations.
• Strong hands‑on experience with monitoring and observability platforms (Prometheus, Grafana, Datadog).
• Solid understanding of observability principles, metrics, dashboards, alerts and proactive detection.

Responsabilidades

• Manage high-severity incidents across interconnected systems with timely resolution and stakeholder communication.
• Lead technical investigations, root‑cause analyses and post‑incident reviews.
• Define and refine monitoring/observability strategies and thresholds to improve visibility.
• Design and maintain monitoring dashboards, alerts, and performance metrics.
• Coordinate preventive maintenance and environment optimisation abiding by security baselines.
• Validate deployment plans, rollback procedures, and testing strategies with DevSecOps and DB teams.
• Contribute to automation initiatives to improve operational efficiency and reliability.
• Ensure ITIL processes (Incident, Problem, Change, Release, Event, Capacity) are applied effectively.

Conocimientos

Troubleshooting

Analytical thinking

Incident management

Cross-team coordination

Strong communication

Educación

Bachelor's or Master's in CS/IT/Engineering

Herramientas

Prometheus

Grafana

Datadog

Kubernetes

Docker

OpenShift

Descripción del empleo

Netcompany Group A/S is seeking a Senior Operations Support Engineer to safeguard complex enterprise IT environments across Europe. The role emphasizes IT Operations, Observability, and Monitoring, with hands‑on work in Kubernetes, Docker, and OpenShift.

You’ll lead incident response, run root‑cause analyses, and drive improvements in automation and service reliability. You will collaborate with DevSecOps, DB Admins, and stakeholders to optimize monitoring strategies, performance baselines, and