Senior Observability & Reliability Analyst (Hybrid)

First Command; Fort Worth (TX); Ibrido; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

First Command is seeking a Senior Operations Analyst to transform operational data into actionable insight, improving service health visibility across support, engineering, and SRE teams.

The role includes gathering and correlating logs, alerts, incidents, and business context, building dashboards, supporting incident reviews, and driving reliability and automation initiatives within established standards.

Competenze

• 4+ years of experience in business analysis, operational reporting, or IT operations.
• Ability to analyze data, document findings, and collaborate with stakeholders.
• Experience with observability, dashboards, or automation preferred.

Mansioni

• Logging and Telemetry Analysis - analyze log trends to identify recurring issues, anomalies, and emerging risks; correlate logs with alerts, incidents, bugs, and support cases; assess telemetry sufficiency and raise visibility gaps.
• Alert Analysis and Triage - correlate alerts with incidents, bugs, and support cases; analyze alert volume, recurrence, noise, coverage gaps, and operational impact; assist with initial alert triage and investigation.
• Monitoring and Service Health - analyze monitoring data to identify degradation, anomalies, risks, and visibility gaps; connect monitoring signals to incidents, bugs, cases, and alerts; support tracking of service-health and reliability measures.
• Dashboarding and Reporting - design, implement, maintain dashboards and recurring reports for incidents, bugs, alerts, service health, and reliability; validate data accuracy; establish baselines and KPIs.
• Incident Management and Response - lead or support incident triage, coordination, communications, documentation, timeline development, root cause analysis, and post-incident reviews; track severity and MTTR; follow through on corrective actions.
• Error Budget and Reliability Analysis - track and report SLIs/SLOs, and error-budget consumption; correlate reliability trends with incidents, bugs, alerts, and support cases; inform prioritization decisions.
• Support Work Item and Defect Analysis - correlate bugs with incidents and alerts; analyze recurrence and impact; improve evidence for prioritization; maintain timely remediation reporting.
• Foundational Reliability and Automation Assignments - update dashboards/runbooks, write basic telemetry queries, validate alerts, document dependencies, improve reporting workflows, build approved scripts and automations.
• Leading Through Change - convert loosely defined requirements into structured analyses and actionable recommendations for leadership decisions.
• Cross-Functional Continuous Improvement - collaborate across IT to identify monitoring gaps, recurring failures, and opportunities to improve reliability and end-user experience.
• Professional Development - keep knowledge current in observability, reliability, automation, data analysis, and First Command processes.

Conoscenze

Logging & Telemetry

Data Analysis

Dashboarding

Incident Management

SRE/Automation interest

Formazione

Bachelor’s degree in Information Technology, Computer Science, Data Analytics, or related field

Strumenti

SQL

Descrizione del lavoro

First Command is seeking a Senior Operations Analyst to transform operational data into actionable insight, improving service health visibility across support, engineering, and SRE teams.

The role includes gathering and correlating logs, alerts, incidents, and business context, building dashboards, supporting incident reviews, and driving reliability and automation initiatives within established standards.