Senior NPI Program Manager — Customer & Cross-Functional Lead

Foxconn Industrial Internet - FII; Santa Clara (CA); On-site; USD 100,000 - 145,000; Full time

Job summary

Foxconn Industrial Internet - FII is seeking a Business Program Manager (NPI) to lead customer programs from discovery through execution in a fast-paced EMS/CM environment. You will coordinate RFQs, manage costs, and align multiple internal teams to meet customer expectations.

The role requires strong communication, strategic thinking, and the ability to manage complex, global programs with diverse stakeholders. Santa Clara, CA-based, on-site position offering competitive pay.

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, or a related field.
• 5+ years of experience in Program Management, Customer Program Management, Business Operations, Account Management, or a related role.
• Strong experience in EMS, CM, ODM, or JDM environments with involvement in NPI programs, customer management, RFQ processes, and manufacturing operations.
• Strong customer-facing experience with ability to build credibility and trust at all levels.
• Experience managing RFQs, customer communications, quotations, and business operations processes.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers throughout the program lifecycle.
• Build and maintain strong customer relationships through proactive communication and issue resolution.
• Coordinate and manage RFQ activities, including gathering requirements, tracking deliverables, and cost/quote analysis.
• Understand manufacturing processes and requirements for cost analysis.
• Contract and pricing negotiation with customers.
• Lead regular customer meetings, status reviews, and program updates.
• Track milestones, action items, risks, and dependencies to ensure successful execution.
• Partner with Sales, Engineering, Operations, Supply Chain, Manufacturing, Quality, and Finance to drive customer initiatives.
• Manage customer escalations and facilitate conflict resolution among stakeholders.
• Drive cross-functional alignment to ensure customer requirements are communicated and executed.
• Monitor project health, identify risks, and implement mitigation plans.
• Support growth by identifying opportunities to strengthen partnerships and improve operations.
• Prepare executive reports and program updates.

Skills

Customer management

Program management

RFQ coordination

Stakeholder management

Verbal & written communication

Analytical & problem solving

Education

Bachelor's degree in Business, Engineering, Supply Chain, Operations, or related field

Tools

Excel

PowerPoint

Job description

Foxconn Industrial Internet - FII is seeking a Business Program Manager (NPI) to lead customer programs from discovery through execution in a fast-paced EMS/CM environment. You will coordinate RFQs, manage costs, and align multiple internal teams to meet customer expectations.

The role requires strong communication, strategic thinking, and the ability to manage complex, global programs with diverse stakeholders. Santa Clara, CA-based, on-site position offering competitive pay.