NPI Program Manager: Customer & Cross-Functional Lead

Foxconn Industrial Internet; Santa Clara (CA); On-site; USD 100,000 - 145,000; Full time

Job summary

Foxconn Industrial Internet in Santa Clara, CA is seeking a highly motivated Business Program Manager (NPI) to serve as the primary liaison between customers and internal cross-functional teams. The role requires strong communication, program coordination, and deep experience with EMS/CM/ODM/JDM environments.

Responsibilities include managing RFQ activities, driving program execution, negotiating contracts and pricing, and coordinating with Sales, Engineering, Operations, and Finance to meet

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, or related field.
• 5+ years of experience in Program Management or Customer Program Management.
• Experience with EMS/CM/ODM/JDM environments and NPI programs.
• Strong customer-facing skills with ability to build trust across levels.
• Experience RFQs, communications, quotations, and business operations processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication.
• Experience with MS Excel and PowerPoint.

Responsibilities

• Serve as the primary point of contact for customers throughout the program lifecycle.
• Build and maintain strong customer relationships through proactive communication and issue resolution.
• Coordinate RFQ activities, gather requirements, track deliverables, and conduct strategies.
• Understand manufacturing processes for cost analysis and pricing negotiation.
• Lead regular customer meetings, status reviews and updates.
• Track milestones, risks, and action items to ensure execution.
• Partner with Sales, Engineering, Operations, Supply Chain, Manufacturing, Quality, and Finance.
• Manage escalations and facilitate conflict resolution while maintaining relationships.
• Drive cross-functional alignment to meet customer requirements.
• Monitor project health and mitigate risks; support growth initiatives.
• Prepare executive-level reports and program updates for stakeholders.

Skills

Program Mgmt

Customer Mgmt

RFQ Processes

Negotiation

Cross-functional

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Foxconn Industrial Internet in Santa Clara, CA is seeking a highly motivated Business Program Manager (NPI) to serve as the primary liaison between customers and internal cross-functional teams. The role requires strong communication, program coordination, and deep experience with EMS/CM/ODM/JDM environments.

Responsibilities include managing RFQ activities, driving program execution, negotiating contracts and pricing, and coordinating with Sales, Engineering, Operations, and Finance to meet