Senior Notebook PC Account Growth Lead (Enterprise)

Staffmark

Plano (TX)

On-site

USD 73,000 - 77,000

Full time

9 days ago

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Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off, + more!

Job summary

Staffmark Workforce Solutions is seeking a Sr. Manager, Notebook PC Account Manager in Plano, TX to lead strategic relationships with enterprise clients and VARs, driving growth across the Notebook PC portfolio.

This role acts as the senior advisor to clients and partners, identifying upsell opportunities and ensuring seamless delivery of products and services. The position requires building executive-level relationships, managing cross-functional teams, and delivering strategic plans and

Qualifications

Proven track record of managing enterprise accounts and achieving sales targets.
Minimum of 8 years of experience in account management, repair management and customer service, preferably in the technology or telecommunications sector.
Bachelor’s degree in Business Administration, Marketing, or a related field

Responsibilities

Serve as the primary strategic liaison between the company and enterprise clients, driving high levels of customer satisfaction and long-term account retention.
Own and execute the go-to-market strategy to grow Notebook PC market share within the enterprise segment, partnering with sales and marketing leadership to identify growth levers.
Lead the VAR (Value Added Reseller) repair program, overseeing depot performance and ensuring adherence to company’s quality and service standards.
Build and cultivate strategic, executive-level relationships with key stakeholders and decision-makers to strengthen company’s competitive position within named accounts.
Translate client business objectives into tailored solutions, positioning products and services to align with customer priorities and long-term roadmaps.
Deliver regular briefings to clients on product offerings, promotions, and service enhancements to reinforce Samsung’s value proposition.
Proactively identify, manage, and resolve client escalations, applying sound judgment on when to engage cross-functional or leadership support.
Own account performance reporting, including sales metrics, forecast accuracy, and customer feedback, using data to inform strategic account planning.
Partner cross-functionally with sales, marketing, and technical teams to ensure seamless, end-to-end service delivery for enterprise accounts.
Develop and present executive business reviews and strategic account plans, articulating growth opportunities and risk mitigation strategies to internal and client leadership.
Monitor industry trends, competitive activity, and market dynamics to proactively identify new business opportunities and inform strategic planning.
Prepare and deliver activity reports, post-mortems, and ad hoc analyses to support leadership decision-making.
Manage and support end-to-end VAR repair operations for Notebook PCs, ensuring operational excellence in support of sales growth and market share objectives.