Sr. Manager, Notebook PC Account Manager

Staffmark Group; Plano (TX); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off, + more!

Job summary

Staffmark Group in Plano, TX seeks a Sr. Manager, Notebook PC Account Manager to lead strategic relationships with enterprise clients and VARs, drive growth, and expand market share across the Notebook PC portfolio. The role requires 8+ years in account management, a business degree, and a proven track record of revenue attainment.

You will own go-to-market plans, manage VAR repair programs, and coordinate with cross-functional teams including sales, marketing, and customer success.

Qualifications

• Bachelor's degree required; field in business.
• 8+ years in account management, repair management and customer service.
• Proven track record of managing enterprise accounts and sales targets.
• MDM knowledge is a plus.

Responsibilities

• Serve as strategic liaison between clients and VARs.
• Lead go-to-market strategy to grow notebook PC enterprise share.
• Oversee VAR repair program and depot performance.
• Build executive relationships with key stakeholders.
• Translate client objectives into tailored solutions.
• Provide regular product briefings to clients.
• Own performance reporting and forecast accuracy.
• Collaborate cross-functionally for end-to-end service.

Skills

Enterprise account management

Sales targets achievement

CRM proficiency

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

Job Title: Sr. Manager, Notebook PC Account Manager

Location: Plano, TX

Pay Rate: 53.52/hour

Staffmark Workforce Solutions offers this exciting contract opportunity with a global leader in electronics, mobile devices and appliances located in Plano, TX

Sr. Manager, Notebook PC Account Manager Top Skills:

1. Proven track record of managing enterprise accounts and achieving sales targets.
2. Minimum of 8 years of experience in account management, repair management and customer service, preferably in the technology or telecommunications sector.
3. Bachelor's degree in Business Administration, Marketing, or a related field Position

Position Overview:

The Sr. Manager, Notebook PC Account Manager is responsible for leading strategic relationships with enterprise clients and Value-Added Resellers (VARs), driving business growth and market share expansion across the Notebook PC portfolio. This role serves as the senior point of contact and trusted advisor for clients and VARs, proactively identifying opportunities for upselling and cross-selling products and services while resolving escalations with sound judgment and a clear sense of ownership. The Sr. Manager operates with the highest level of professionalism, courtesy, and accountability, consistently following through on commitments to internal and external stakeholders. This role requires close collaboration across a broad set of stakeholders, including customers, internal cross-functional teams, Suwon Office, and third-party partners, to ensure seamless delivery of products and services that meet enterprise client expectations.

Key Responsibilities

• Serve as the primary strategic liaison between the company and enterprise clients, driving high levels of customer satisfaction and long-term account retention.
• Own and execute the go-to-market strategy to grow Notebook PC market share within the enterprise segment, partnering with sales and marketing leadership to identify growth levers.
• Lead the VAR (Value Added Reseller) repair program, overseeing depot performance and ensuring adherence to company's quality and service standards.
• Build and cultivate strategic, executive-level relationships with key stakeholders and decision-makers to strengthen company's competitive position within named accounts.
• Translate client business objectives into tailored solutions, positioning products and services to align with customer priorities and long-term roadmaps.
• Deliver regular briefings to clients on product offerings, promotions, and service enhancements to reinforce Samsung's value proposition.
• Proactively identify, manage, and resolve client escalations, applying sound judgment on when to engage cross-functional or leadership support.
• Own account performance reporting, including sales metrics, forecast accuracy, and customer feedback, using data to inform strategic account planning.
• Partner cross-functionally with sales, marketing, and technical teams to ensure seamless, end-to-end service delivery for enterprise accounts.
• Develop and present executive business reviews and strategic account plans, articulating growth opportunities and risk mitigation strategies to internal and client leadership.
• Monitor industry trends, competitive activity, and market dynamics to proactively identify new business opportunities and inform strategic planning.
• Prepare and deliver activity reports, post-mortems, and ad hoc analyses to support leadership decision-making.
• Manage and support end-to-end VAR repair operations for Notebook PCs, ensuring operational excellence in support of sales growth and market share objectives.

Enhanced Activities

• Lead internal projects aimed at improving account management processes and customer engagement strategies.
• Build and maintain relationships with cross-functional teams to enhance collaboration and service delivery.
• Act as an escalation point for complex client issues, ensuring timely resolution and customer satisfaction.
• Participate in on-call rotations to provide support for urgent client needs.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 8 years of experience in account management, repair management and customer service, preferably in the technology or telecommunications sector.
• Proven track record of managing enterprise accounts and achieving sales targets.
• Knowledge on Mobile Device Management (MDM) is a plus.

Skills & Attributes

• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
• Excellent problem-solving abilities and a customer-centric approach.
• Ability to work under pressure and manage multiple priorities effectively.
• Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
• Knowledge of mobile devices, enterprise solutions, and emerging technologies.
• Executive-level presentation and reporting skills, with the ability to distill complex data into clear, actionable insights for senior management and cross-functional leadership.
• Demonstrated experience mentoring, coaching, and developing team members, fostering a high-performance culture and building bench strength within the account team.
• Strong business acumen and consultative selling skills, with the ability to align product and service portfolio to enterprise client objectives.
• Effective cross-functional leadership, able to influence and align sales, marketing, and technical teams without direct authority to drive shared outcomes.
• Sound judgment and composure under pressure, particularly when managing escalations, competing priorities, or ambiguous situations.
• Strategic thinking balanced with hands-on execution, comfortable operating at both the vision-setting and operational level as needed.

Staffmark talent working with this client receive competitive compensation and a great benefits package.

Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off, + more!

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.