Senior NOC Engineer - Tier III (Remote)

Vero Networks; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Vero Networks is seeking a Senior NOC Engineer (Tier III) to ensure reliability and uptime across national fiber and IP transport infrastructure. You will lead advanced troubleshooting, mentor Tier I/II staff, and coordinate with engineering, field ops, and vendors.

The role demands deep fiber/IP experience, hands-on routing/switching, and strong diagnostic skills. Remote work is offered with a Monday–Friday schedule and occasional weekend coverage as needed.

Qualifications

• 8-10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
• Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
• Hands-on experience with Juniper (Junos), Cisco, and MikroTik platforms.
• Calix XGS-PON and access/aggregation network management systems.
• Fixed wireless and LTE platforms such as Cambium, Telrad, or similar.
• Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent).
• Strong understanding of network monitoring, alerting, and telemetry tools.
• Proven ability to lead technical response during major incidents and guide NOC teams through resolution.
• Bachelor's degree in computer science, IT, or equivalent experience preferred.

Responsibilities

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
• Coordinate escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintain detailed documentation, runbooks, and process improvements for network operations.
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

Skills

IP networking

NOC operations experience

Incident leadership

Network monitoring

Capacity planning

Education

Bachelor's degree in CS/IT or equivalent

Tools

Juniper (Junos)

Cisco

MikroTik

Calix XGS-PON

Cambium/Telrad LTE

Python/Shell scripting

Network monitoring tools

Job description

Vero Networks is seeking a Senior NOC Engineer (Tier III) to ensure reliability and uptime across national fiber and IP transport infrastructure. You will lead advanced troubleshooting, mentor Tier I/II staff, and coordinate with engineering, field ops, and vendors.

The role demands deep fiber/IP experience, hands-on routing/switching, and strong diagnostic skills. Remote work is offered with a Monday–Friday schedule and occasional weekend coverage as needed.