NOC Team Lead - Remote Fiber Operations

Digital Management Llc; Tysons, Northern (VA, KY); Hybrid; USD 111,000 - 139,000; Full time

Job summary

Digital Management LLC is seeking a seasoned NOC Team Lead to guide a 24x7 NOC. You will manage day-to-day operations, escalate complex fiber network issues, and mentor a team of engineers, ensuring service continuity and rapid incident response.

You will leverage deep fiber and protocol knowledge, while coordinating workload and delivering critical reports. This role demands strong leadership, communication, and a customer-focused mindset in a remote US environment.

Qualifications

• Experience leading a NOC in 24x7 operations environment.
• Strong knowledge of metro fiber service delivery.
• Hands-on experience with OTDR, ONT, and OTDR equipment.
• Experience with DWDM, VLAN, MPLS, OSPF/BGP protocols.
• Strong communication and leadership skills.

Responsibilities

• Oversee day-to-day NOC operations and ensure timely closure of tickets.
• Escalate and manage complex network issues with a hands-on leadership approach.
• Coach and evaluate the NOC staff and participate in hiring/training.
• Maintain SOPs/MOPs documentation for the NOC.
• Produce reports and documentation for end users and customers.

Skills

Metro fiber delivery

OTDR/ONT/OLTS hardware

Written and verbal comms

Multi-tasking under pressure

Layer 1/2/3 protocols (DWDM, SONET/SDH

Network monitoring & ITSM

GIS maps & route schematics

Customer service & leadership

Education

Bachelor’s degree or equivalent

10+ years Network Operations (fiber)

5+ years supervisory/managerial experience

Tools

Cisco/Nokia/Ciena certifications

Fiber equipment certifications

ITIL certification

Job description

Digital Management LLC is seeking a seasoned NOC Team Lead to guide a 24x7 NOC. You will manage day-to-day operations, escalate complex fiber network issues, and mentor a team of engineers, ensuring service continuity and rapid incident response.

You will leverage deep fiber and protocol knowledge, while coordinating workload and delivering critical reports. This role demands strong leadership, communication, and a customer-focused mindset in a remote US environment.