Senior NOC Engineer — Remote, Growth & PTO

ViziRecruiter,LLC.; Illinois; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

3 weeks paid PTO

Tuition reimbursement

401k benefits

Job summary

A leading IT solutions provider is seeking a remote NOC Engineer to enhance customer relationships and ensure the functionality of network services. This role involves providing technical recommendations, developing operating procedures, and mentoring junior staff. The ideal candidate will possess strong communication skills and advanced troubleshooting abilities in a dynamic environment. Excellent benefits, including paid time off and tuition reimbursement, are available.

Qualifications

• Proficient in troubleshooting network and connectivity issues.
• Familiar with ITIL/SLA principles.
• Experience with ticketing systems, including ServiceNow.

Responsibilities

• Deliver quality service while adhering to SLAs.
• Develop documentation for user guides and knowledge articles.
• Maintain customer relationships.

Skills

Excellent verbal and written communication skills

Advanced Microsoft Office skills

Strong knowledge of network troubleshooting

Expert knowledge of networking principals

Tools

Service Now

VMware

SonicWall

Linux

Job description

A leading IT solutions provider is seeking a remote NOC Engineer to enhance customer relationships and ensure the functionality of network services. This role involves providing technical recommendations, developing operating procedures, and mentoring junior staff. The ideal candidate will possess strong communication skills and advanced troubleshooting abilities in a dynamic environment. Excellent benefits, including paid time off and tuition reimbursement, are available.