Network Operations Center Engineer

Franklin Fitch; New York (NY); Remote; USD 95,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Good benefits package

Fully remote work

Job summary

A specialized IT consulting firm is seeking an experienced IT Support professional for a fully remote position. The successful candidate will monitor network systems, troubleshoot issues, and respond to critical incidents. Key qualifications include over 5 years of IT support experience and expertise in Cisco routing, Windows products, and VMware. This full-time role offers a competitive salary ranging from $95,000 to $110,000 annually and the chance to work within a collaborative environment supporting law practices.

Qualifications

• Minimum 5 years of experience in an IT Support role.

Responsibilities

• Remotely monitor network connectivity and speed.
• Go on-site if there is a critical situation.
• Remote troubleshooting of network and systems issues.
• Lead and partake in incident response.
• Perform root cause analysis and escalate to the engineering team when needed.
• Report to the Network Operations Senior Manager.

Skills

Network monitoring

Remote troubleshooting

Incident response

Root cause analysis

Cisco routing and switching

Windows

Office 365

Microsoft Exchange

VMware

Job description

Overview

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $110,000.00/yr

What’s in it for you

• Working as a team to take ownership of the infrastructure within a law firm
• Competitive salary of 95-110k
• Good benefits package
• Fully remote work
• 7pm-7.30 am Friday to Sunday

Responsibilities

• Remotely monitor network connectivity and speed
• Go on-site if there is a critical situation
• Remote troubleshooting of network and systems issues
• Lead and partake in incident response
• Perform a root cause analysis, and escalate to the engineering team when needed
• Report to the Network Operations Senior Manager

Must-Haves

• Minimum 5 years of experience in an IT Support role

Experience troubleshooting

• Cisco routing and switching
• Windows, Office 365 and Microsoft Exchange
• VMware

Good-to-haves

• Familiarity of HA concepts and technology

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Law Practice
• Legal Services
• IT Services and IT Consulting