Senior NOC Engineer & Escalation Lead

ViziRecruiter,LLC.; Schaumburg (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k plans

Medical insurance

Generous paid time off

Free therapy visits

Mental health coaching

Job summary

A leading technology solutions provider based in Schaumburg, Illinois, seeks a Senior NOC Help Desk Agent to provide advanced technical support in their Network Operations Center. This role involves resolving complex NOC issues, managing alert responses, and offering guidance to junior agents. Ideal candidates will have experience with Windows Server, networking technologies, and SOC tools, along with strong troubleshooting and communication skills. Competitive benefits and growth opportunities are available in this rewarding position.

Qualifications

• Experience supporting Windows Server environments.
• Knowledge of networking technologies: switches, firewalls, routing.
• Familiarity with SOC tools and security monitoring.

Responsibilities

• Resolve complex Level 2 and Level 3 NOC issues via phone and email.
• Respond to system alerts and monitor outages.
• Manage escalated customer issues and provide advice.

Skills

Problem-solving

Troubleshooting

Communication skills

Customer service focus

Mentoring junior team members

Tools

Windows Server

Networking technologies

SOC tools

Job description

A leading technology solutions provider based in Schaumburg, Illinois, seeks a Senior NOC Help Desk Agent to provide advanced technical support in their Network Operations Center. This role involves resolving complex NOC issues, managing alert responses, and offering guidance to junior agents. Ideal candidates will have experience with Windows Server, networking technologies, and SOC tools, along with strong troubleshooting and communication skills. Competitive benefits and growth opportunities are available in this rewarding position.