Senior NOC Engineer: Strategic Incident Leader

CENIC Middle Mile Broadband Initiative, LLC; California (MO); On-site; USD 114,000 - 126,000; Full time

Job summary

CENIC in California is seeking a Senior Network Operations Engineer to lead advanced NOC operations in a 24x7 environment, with a strong background in large‑scale IP and optical networks. You will serve as the primary escalation point, drive complex incident resolution, and own strategic projects for monitoring and tooling such as Zabbix, Jira, and CONC.

This role has no supervisory duties but acts as a technical authority and mentor.

Qualifications

• Bachelor's degree in Computer Science or related discipline with 6+ years of experience.

Responsibilities

• Serve as the primary escalation point for Network Operations Engineers, providing technical guidance and hands-on troubleshooting support for issues that exceed standard triage scope
• Lead the resolution of complex, ambiguous, or long-running incidents that fall outside normal incident management workflows, coordinating cross-team input as needed and driving issues to closure
• Own and execute strategic projects that improve NOC tooling, workflows, and operational efficiency, including serving as technical owner for key monitoring and operational systems, such as Zabbix, Jira, and CONC
• Step into standard shift triage duties as needed to cover staffing shortfalls, performing the full scope of triage engineer responsibilities during those periods
• Provide triage oversight during shifts when a supervisor is unavailable, ensuring incidents are being handled correctly, escalations are appropriately routed, and documentation standards are maintained
• Identify recurring or systemic issues surfaced through escalations and incident handling, and propose process or tooling improvements to reduce repeat occurrences
• Document complex incident resolutions and escalation outcomes thoroughly, contributing to the NOC's knowledge base and post-incident review process
• Mentor and provide technical guidance to NOC staff, supporting skills development and consistent application of operational best practices
• Keep current with emerging trends and technologies relevant to service provider and research/education networking, applying relevant developments to NOC tooling and processes

Skills

BGP

OSPF/IS-IS

IP Routing

DWDM

MPLS SR/LDP/RSVP-TE

NOC tooling

Network automation

Python

Education

Bachelor's degree in Computer Science or related discipline

Tools

Ansible

NSO

Git

Python

Job description

CENIC in California is seeking a Senior Network Operations Engineer to lead advanced NOC operations in a 24x7 environment, with a strong background in large‑scale IP and optical networks. You will serve as the primary escalation point, drive complex incident resolution, and own strategic projects for monitoring and tooling such as Zabbix, Jira, and CONC.

This role has no supervisory duties but acts as a technical authority and mentor.