Senior NOC Analyst – Network Monitoring & Troubleshooting

Brightstar Lottery; West Greenwich (RI); Híbrido; USD 50.000 - 68.000; Jornada completa

Descripción de la vacante

Brightstar Lottery is seeking a skilled NOC Analyst to join our Network Operations Center. This role targets candidates with 1–3 years of experience in a fast-growing managed services environment and a solid grounding in networking concepts.

You will monitor production environments, triage alerts, troubleshoot VPN/DNS/DHCP issues, document procedures, and escalate with detailed notes to Tier 2/3 engineers. Shift-based schedule offered.

Formación

• Education: High School degree or equivalent; associates degree preferred.
• Experience: 4 - 6 years of related experience is required.
• Requirements: 1–3 years experience in a NOC, help desk, or managed services environment
• Solid understanding of networking fundamentals (IP, routing, VLANs, NAT, ACLs)
• Hands-on experience with Fortinet, Cisco, Palo Alto
• Familiarity with RMM/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.)
• Experience handling ticket workflows and escalations in tools like Jira or ServiceNow
• Strong documentation and communication skills
• Availability to work in a shift-based schedule, including evenings or weekends as needed

Responsabilidades

• Monitor complex production environments using advanced NMS and RMM platforms
• Triage and resolve alerts related to last mile routers, firewalls, network devices, servers, and connectivity
• Troubleshoot VPN, DNS, DHCP, routing, and access control issues using documented runbooks
• Escalate unresolved issues with detailed analysis to Tier 2/3 engineers
• Perform recurring system health checks, firmware status reviews, and patch audit tasks
• Update technical documentation, client network diagrams, and Standard Operations Procedures
• Assist with initial response to security alerts (SIEM, firewall logs)
• Communicate effectively with clients and internal teams to ensure service levels are met
• Contribute to continuous improvement of NOC procedures and automation

Conocimientos

Networking fundamentals

Documentation & communication

Shift-based availability

Educación

High School degree or equivalent

Associates degree preferred

Herramientas

Fortinet

Cisco

Palo Alto

PRTG

Zabbix

ConnectWise

LogicMonitor

Jira

ServiceNow

Descripción del empleo

Brightstar Lottery is seeking a skilled NOC Analyst to join our Network Operations Center. This role targets candidates with 1–3 years of experience in a fast-growing managed services environment and a solid grounding in networking concepts.

You will monitor production environments, triage alerts, troubleshoot VPN/DNS/DHCP issues, document procedures, and escalate with detailed notes to Tier 2/3 engineers. Shift-based schedule offered.