Senior Networking Customer Success Lead: Adoption & TAPs

Cisco Systems, Inc.; North Carolina; Remote; USD 140,000 - 191,000; Full time

Job summary

Cisco Systems, Inc. is seeking a senior Networking Customer Success Specialist to drive adoption for large, strategic customers with complex environments.

You will combine networking expertise, AI-driven insights, and deep knowledge of deployments to help customers realize value and reduce risk. You will develop Technical Adoption Plans (TAPs) aligned with renewal priorities and account strategy, lead onboarding sessions and architecture workshops, and collaborate across Customer Experience,

Qualifications

• Bachelor’s degree with 8+ years of related experience, or Master’s degree with 6+ years, or PhD with 3+ years.
• Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD-Routing.
• Advanced networking certifications such as CCNP or CCIE.

Responsibilities

• Lead adoption strategy for large, strategic customers with complex enterprise deployments.
• Create and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewal priorities, and overall account strategy.
• Use telemetry, AI-driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps.
• Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews that help customers move forward with clarity and confidence.
• Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts and improve customer outcomes.
• Communicate complex technical concepts, architecture choices, and tradeoffs clearly to executives, technical teams, and cross-functional stakeholders.
• Bring customer feedback into Cisco's product teams, help prioritize high-value improvements, and contribute to better usability, serviceability, and adoption experiences.
• Stay current on Cisco technologies, AI advancements, industry trends, and the competitive landscape so we can guide customers with confidence.

Skills

Deep networking expertise

Advanced networking certifications

Telemetry analytics AI insights

Education

Bachelor's degree

Master's degree

PhD

Equivalent relevant work experience

Tools

Catalyst Center

Catalyst WAN

Spaces

SDA

SD-Routing

Job description

Cisco Systems, Inc. is seeking a senior Networking Customer Success Specialist to drive adoption for large, strategic customers with complex environments.

You will combine networking expertise, AI-driven insights, and deep knowledge of deployments to help customers realize value and reduce risk. You will develop Technical Adoption Plans (TAPs) aligned with renewal priorities and account strategy, lead onboarding sessions and architecture workshops, and collaborate across Customer Experience,