Senior Networking Adoption & Success Lead

020 Cisco Systems, Inc.; North Carolina; Remote; USD 140,000 - 191,000; Full time

Job summary

Cisco Systems, Inc. is seeking a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments.

You will develop and execute Technical Adoption Plans (TAPs) that tie customer goals to measurable outcomes, guiding deployments and value realization across teams. You will leverage telemetry and AI-driven insights to identify risks, run onboarding sessions, architecture workshops, and executive briefings, and partner with Sales, Partners, and

Qualifications

• Bachelor's degree with 8+ years of related experience.
• Master's degree with 6+ years of related experience.
• PhD with 3+ years of related experience.
• Equivalent relevant work experience.

Responsibilities

• Lead adoption strategy for large, strategic customers with complex enterprise deployments.
• Create and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewal priorities, and overall account strategy.
• Use telemetry, AI-driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps.
• Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews that help customers move forward with clarity and confidence.
• Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts and improve customer outcomes.
• Communicate complex technical concepts, architecture choices, and tradeoffs clearly to executives, technical teams, and cross-functional stakeholders.
• Bring customer feedback into Cisco's product teams, help prioritize high-value improvements, and contribute to better usability, serviceability, and adoption experiences.
• Stay current on Cisco technologies, AI advancements, industry trends, and the competitive landscape so we can guide customers with confidence.

Skills

Networking expertise

CCNP

CCIE

Catalyst Center

Catalyst WAN

Spaces

SDA

SD-Routing

Education

Bachelor's degree

Master's degree

PhD

Equivalent experience

Job description

Cisco Systems, Inc. is seeking a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments.

You will develop and execute Technical Adoption Plans (TAPs) that tie customer goals to measurable outcomes, guiding deployments and value realization across teams. You will leverage telemetry and AI-driven insights to identify risks, run onboarding sessions, architecture workshops, and executive briefings, and partner with Sales, Partners, and