Client Success & Adoption Lead

Connection; United States; On-site; USD 85,000 - 109,000; Full time

Job summary

Connection is seeking a Client Success Manager in the United States to guide customers through onboarding, adoption, and full implementation of software solutions. You will develop customer success plans and coordinate with EA programs to maximize ROI, while driving lifecycle engagement and adoption across Cisco and Microsoft products.

The role requires strong communication, teamwork, and the ability to manage multiple accounts, with a focus on delivering measurable business outcomes and

Qualifications

• Understanding and experience with Cisco and Microsoft software.
• Understanding of the basic network management.
• Understanding of basic network security environments.
• Experience with creating Customer Success Plans or Business Outcomes.
• Solid knowledge of Microsoft Office Suite (Word, PowerPoint, Excel).
• Experience with EA programs to drive incentives.
• Assisting and/or writing and providing feedback on benefit of working with CSMs for the sales team.
• Sales or supporting sales experience.
• Team Player.
• Self-Motivated.
• Excellent verbal and written communication skills.
• Excellent time management skills.

Responsibilities

• Develop customer success plans to assist customer with technical solution needs.
• Explains and advises on the findings - identifying customer goals, obstacles, deadlines, and KPIs.
• Guide a customer through the lifecycle of their software purchases to maximize the return on investment.
• Per the lifecycle, assisting with onboarding, adoption, and full implementation of their EA programs.
• Attends conference calls with clients to discuss CSM value and benefits.
• Determines any possible expansion opportunities.
• Performs all other duties or special projects as assigned.

Skills

Cisco software

Microsoft software

Network basics

Customer success

Sales support

Time management

Tools

EA programs

Microsoft Office

Job description

Connection is seeking a Client Success Manager in the United States to guide customers through onboarding, adoption, and full implementation of software solutions. You will develop customer success plans and coordinate with EA programs to maximize ROI, while driving lifecycle engagement and adoption across Cisco and Microsoft products.

The role requires strong communication, teamwork, and the ability to manage multiple accounts, with a focus on delivering measurable business outcomes and