Senior Network Reliability Lead - SRE & Observability

Testing Site - JPMC; Ohio; On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase is seeking a Lead Site Reliability Engineer to shape the reliability strategy within the Network Product group in Ohio. You will lead a team of engineers, drive resiliency design reviews, and translate complex networking challenges into actionable work items.

You will mentor engineers, collaborate with Datacenter, Firewall, and Cloud teams, and own major incident response, observability across services, and improvements to service levels.

Qualifications

• Advanced proficiency in network reliability engineering, including Permit to Operate, FMEA, and operational readiness processes.
• Experience leading technologists to manage and solve complex network issues at a firmwide level.
• Ability to influence team culture by championing innovation and change for success.
• Proficiency in SD-WAN, cloud platforms (AWS, Azure, etc.), and major network technologies (Palo Alto, Juniper, F5, Broadcom, Arista, Cisco, etc.).
• Proficiency in observability and monitoring tools such as Grafana, SevOne, Prometheus, Kibana, ThousandEyes, and Splunk.
• Demonstrated proficiency in troubleshooting and supporting complex networking environments, including Tier-3 operational support for major incidents.
• Experience with continuous integration and delivery tools (e.g., Jenkins, GitLab, Terraform, etc.).
• Formal training or certification in network engineering concepts and 5+ years of applied experience.
• 10+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
• Experience in scalable networking design, including high availability, redundancy, failover, and load balancing.
• Experience troubleshooting networking protocols such as TCP/IP, HTTPS, and BGP.
• Experience in customer-facing migration, including service discovery, assessment, planning, execution, and operations.

Responsibilities

• Demonstrates expertise in network reliability principles, including Permit to Operate, FMEA, and operational readiness, balancing new features, efficiency, and stability.
• Collaborates closely with network engineering teams (Datacenter, Firewall, Proxies, DMZ, Load Balancing, etc.) and Lines of Business to ensure alignment and optimal outcomes.
• Drives the adoption of network reliability best practices and robust observability across the organization, empirically demonstrating improvements through stability and reliability metrics.
• Acts as the bridge between Engineering, Operations, DevOps, and customers to build and maintain resilient, scalable, and secure network services.
• Tier-3 network support, providing operational support for major incidents and ensuring rapid resolution and root cause analysis.
• Fosters a culture of continual improvement, soliciting real-time feedback to enhance the customer and user experience.
• Ensures knowledge sharing and collaboration across teams, avoiding duplication of work and promoting innovation.
• Conducts blameless, data-driven post-mortems and regular team debriefs to enable learning from both successes and failures.
• Documents and shares knowledge, innovations, and best practices via internal forums, communities of practice, and industry conferences.
• Works with internal specialists, product, and engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.
• Interacts with business, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.
• Demonstrates and champions site reliability culture and practices and exerts technical influence
• Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your infrastructure and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

Skills

Network leadership

Incident management

CI/CD tooling

Observability expertise

Tech mentoring

Stakeholder influence

Education

Formal training or certification in network engineering concepts

Tools

Grafana

Prometheus

Kibana

Splunk

ThousandEyes

Jenkins

GitLab

Terraform

Job description

JPMorgan Chase is seeking a Lead Site Reliability Engineer to shape the reliability strategy within the Network Product group in Ohio. You will lead a team of engineers, drive resiliency design reviews, and translate complex networking challenges into actionable work items.

You will mentor engineers, collaborate with Datacenter, Firewall, and Cloud teams, and own major incident response, observability across services, and improvements to service levels.