Senior Network Reliability Engineer

ICE Clear Europe Limited; Georgia; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Paid leave

Job summary

ICE Clear Europe Limited is seeking a seasoned Network Operations professional to provide 24x7 support for the organization’s global production network infrastructure. You will engage with engineering and operations teams to proactively prevent outages, manage incidents, and drive reliability across complex routing and switching environments.

The role requires strong troubleshooting, customer service, and collaboration skills, plus weekend/off-hours availability and a proactive approach to

Qualifications

• Bachelor’s degree with 5 years relevant experience or 10+ years in lieu.
• Financial services industry experience preferred.
• Certification at or above the Juniper JNCIS preferred, although an equivalent Cisco CCNP/CCIE certification is acceptable.
• Solid knowledge and experience of multicast troubleshooting in a switch/routed network.
• Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering).
• Advanced knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching.
• Position requires superior customer service skills; Leadership traits are highly helpful.
• Ability to work in a team-oriented environment is essential; Weekend and off hours support is required.
• Ability to grasp, document, and teach complex concepts and architecture; Develop and maintain domain expertise across network ecosystem.
• Interact with advanced level engineering design and support solutions; Perform all levels of routine network analysis.

Responsibilities

• Incident Management: proactive checks and monitoring to avoid outages and restore service when needed.
• Problem Management: develop root-cause analyses and troubleshooting procedures.
• Operational Readiness for New Services: complete pre-production checklists and ensure updated management for all components.
• Change Management Planning and Configuration Implementation: coordinate changes at the CAB and support engineering tasks.
• Service Requests and Network Maintenance: handle analysis requests and proactive maintenance activities.
• Process Improvement: own tasks that deliver operational improvements to technology, processes, or tools.

Skills

Leadership

Team collaboration

Troubleshooting

TCP/IP fundamentals

Routing protocols (OSPF, BGP, MPLS)

Analytical skills

Documentation

Customer service

Education

Bachelor’s degree

Juniper JNCIS or Cisco CCNP/CCIE certification

Tools

SNMP monitoring tools

Traffic analyzers

Network management tools

Job description

Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Responsibilities

• Incident Management
• Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
• Problem Management
• Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
• Operational Readiness for New Services
• Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.
• Change Management Planning and Configuration Implementation
• Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support
• Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Process Improvement
• Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge and Experience

• The candidate will ideally have a Bachelor’s degree with 3+ years of relevant experience or 6+ years in lieu of educational credentials
• Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable
• Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc)
• Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching
• Knowledge and Experience with multicast troubleshooting in a switch/routed network is preferred
• Position requires superior customer service skills
• Ability to work in a team oriented environment is essential
• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base
• Solid understanding of multicast and troubleshooting techniques
• Working knowledge of how to use management tools
• Weekend and off hours support is required

Illinois Base Salary Range

The expected base salary for this role, if located in Illinois, is between $72,000 - 84,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.