Senior Network & Operations Strategy Lead (Remote)

Octave; Denver (CO); Remote; USD 157,000 - 168,000; Full time

Benefits offered by this job

Remote work stipend

Internet & phone reimbursement

Health & wellness benefits

401(k) retirement plan

Paid time off & holidays

Job summary

Octave, a modern behavioral health practice, is seeking a Sr. Business Operations Manager & Network Optimization to lead analytical and strategic work behind Octave’s provider network.

This role will determine supply needs, improve provider utilization and retention, and evaluate networks and growth investments across markets, payer panels, and service lines. You will partner with leaders across Operations, Clinical, Growth, Finance, Product, and Data, turning complex questions into clear

Qualifications

• 7+ years of experience in management consulting, business operations, strategy and analytics.
• Track record of structuring ambiguous problems, analyzing complex data, and translating findings into practical recommendations and measurable results.
• Strong quantitative and financial acumen, including advanced Excel or Google Sheets modeling and experience with business cases, forecasting, or performance analysis.
• Experience leading cross-functional initiatives and influencing stakeholders without direct authority.
• Crisp written and verbal communication, including executive presentations that clarify insights, tradeoffs, and recommended actions.

Responsibilities

• Assess and monitor provider supply relative to client demand across markets, specialties, payer panels, and care modalities.
• Provide data-driven hiring targets and market priorities to Talent Acquisition and Clinical Operations.
• Analyze available slot supply, access gaps, and provider capacity, including the operational and revenue implications of identified gaps.
• Develop models and frameworks to project provider capacity needs based on client behavior, utilization patterns, and market trends.
• Recommend network expansion or contraction, panel participation, and other actions that improve access and network performance.
• Partner with Clinical Operations on initiatives that improve provider utilization, retention, engagement, and performance.
• Lead provider segmentation strategy and translate provider NPS, experience, and performance insights into differentiated actions.
• Monitor key provider and network KPIs, investigate root causes, and recommend improvements with measurable impact.
• Identify and advance Product and operational levers that improve provider discovery and utilization, including ranking, slot recovery, and provider-facing workflows.
• Lead focused initiatives from analysis through implementation and handoff, ensuring clear ownership and sustained results.
• Build trusted reporting, dashboards, and recurring reviews on provider supply, demand, utilization, retention, and network performance.
• Prepare concise executive and board-grade materials that clarify trends, implications, tradeoffs, and recommended actions for executive leaders to present.

Skills

Management consulting

Business operations

Analytics

Excel modeling

Cross-functional leadership

Executive communication

Data privacy knowledge

Tools

Excel

Google Sheets

Job description

Octave, a modern behavioral health practice, is seeking a Sr. Business Operations Manager & Network Optimization to lead analytical and strategic work behind Octave’s provider network.

This role will determine supply needs, improve provider utilization and retention, and evaluate networks and growth investments across markets, payer panels, and service lines. You will partner with leaders across Operations, Clinical, Growth, Finance, Product, and Data, turning complex questions into clear