Senior Network Headcount & Capacity Planning Analyst

Intuit; Cedar Rapids (IA); On-site; USD 151,000 - 204,000; Full time

Job summary

Intuit is seeking a Staff Business Data Analyst on the Modern Ops Expert Planning team to shape optimized network plans across the Consumer Group, balancing customer and cost outcomes. You will define KPI frameworks, forecast, and standardize processes, partnering with Director+ stakeholders and mentoring junior analysts.

The role emphasizes data-driven planning, cross-functional collaboration with Product, Service Delivery, and Finance, and leveraging AI/GenAI and BI tools to drive scalable

Qualifications

• 5+ years of capacity planning, workforce management, or labor modeling with multi-stakeholder ownership.
• 3+ years of program or project management, including cross-functional delivery in ambiguous environments.
• Advanced Excel and SQL with working knowledge of big data tools and BI platforms.

Responsibilities

• Define and own optimized headcount, hiring, and capacity planning frameworks across Consumer Group (TurboTax / TurboTax Live) tax operations - and provide thought partnership to Director+ business leaders on how best to harness available data in support of critical planning needs
• Lead capacity risk identification and mitigation across multiple concurrent initiatives, proactively surfacing roadblocks, managing cross-functional dependencies and driving stakeholders toward resolution
• Develop KPI frameworks and success criteria that set the planning standard, contributing toward VP-level goals; define and standardize metrics, reporting, and decision-making infrastructure across the organization
• Partner with and influence internal technology teams to implement new planning tools, data enhancements, and automation capabilities - with a scale mindset toward solutions others can adopt
• Lead operational impact assessments for consumer tax product, skill, and channel launches; integrate new initiatives into long-term capacity plans and present findings to senior stakeholders for sign-off
• Build and maintain E2E resource and delivery plans in collaboration with cross-functional teams across Demand Planning, Topology, Service Delivery, Partner Management, Talent Acquisition and Finance; align on staffing strategies grounded in historical trend analysis and forward-looking demand forecasts
• Operate AI/GenAI and BI tools to solve for initiative-level planning outcomes
• Lead process and reporting standardization efforts; identify and document the E2E vision for scaling solutions with a clear view of tradeoffs
• Mentor junior analysts on technical execution, storytelling, and stakeholder influence - actively contributing to team growth and analytical capability

Skills

Excel

SQL

Redshift

Spark

Tableau

Qlik

KPI frameworks

Storytelling

Stakeholder influence

Mentoring

Tools

Tableau

Qlik

Redshift

Spark

Job description

Intuit is seeking a Staff Business Data Analyst on the Modern Ops Expert Planning team to shape optimized network plans across the Consumer Group, balancing customer and cost outcomes. You will define KPI frameworks, forecast, and standardize processes, partnering with Director+ stakeholders and mentoring junior analysts.

The role emphasizes data-driven planning, cross-functional collaboration with Product, Service Delivery, and Finance, and leveraging AI/GenAI and BI tools to drive scalable