Senior Data & Capacity Planning Analyst

Intuit; Sioux City (IA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit is seeking a Staff Business Data Analyst for the Modern Ops Expert Planning team to shape optimized network plans across global GBSG operations, balancing customer and employee experiences with cost efficiency. You will mentor junior analysts and partner with Director+ stakeholders across Product, Service Delivery, Partner Management, Talent Acquisition, and Finance.

You will drive KPI frameworks, forecasting, and the adoption of AI/GenAI tools to improve planning outcomes, leading

Qualifications

• 7+ years of experience in capacity planning, workforce management, or labor modeling.
• 3+ years of program or project management experience, including leading cross-functional delivery.
• Advanced proficiency with Excel and SQL; working knowledge of big data tools (e.g. Redshift, Spark) and BI platforms (e.g. Tableau, Qlik).
• Demonstrated ability to define KPI frameworks, model complex capacity scenarios, and translate findings into clear recommendations for Director+ and senior leaders.
• Strong storytelling and communication skills with proven ability to drive alignment and influence decisions across competing priorities and stakeholder groups.

Responsibilities

• Define and own optimized headcount, hiring, and capacity planning frameworks at the IG level, balancing service levels, employee experience, and cost outcomes across GBSG.
• Lead capacity risk identification and mitigation across multiple concurrent initiatives, surfacing roadblocks and driving resolution.
• Develop KPI frameworks and success criteria; define metrics, reporting, and decision-making infrastructure.
• Partner with internal tech teams to implement new planning tools, data enhancements, and automation capabilities.
• Lead operational impact assessments for global product, skill, and channel launches; integrate initiatives into long-term capacity plans.

Skills

Capacity planning

Program management

SQL

Excel

BI tools

Stakeholder management

Communication

Mentoring

Tools

Tableau

Qlik

Redshift

Spark

Job description

Intuit is seeking a Staff Business Data Analyst for the Modern Ops Expert Planning team to shape optimized network plans across global GBSG operations, balancing customer and employee experiences with cost efficiency. You will mentor junior analysts and partner with Director+ stakeholders across Product, Service Delivery, Partner Management, Talent Acquisition, and Finance.

You will drive KPI frameworks, forecasting, and the adoption of AI/GenAI tools to improve planning outcomes, leading