Staff Data Analyst: Network Headcount & Resource Planning

Intuit; Topeka (KS); On-site; USD 151,000 - 204,000; Full time

Job summary

Intuit, a global fintech leader, seeks a Staff Business Data Analyst on the Modern Ops Expert Planning team to shape optimized headcount and capacity planning across the TurboTax and TurboTax Live operations. You will define KPI standards and align with Director+ leaders on data-driven decisions, balancing customer experience and cost efficiency.

Collaborating with Product, Service Delivery, Finance, and Talent Acquisition, you will implement new planning tools, mentor junior analysts, and drive

Qualifications

• 5+ years of experience in capacity planning, workforce management, or labor modeling.
• 3+ years of program or project management experience.
• Advanced proficiency with Excel and SQL; working knowledge of big data tools (e.g., Redshift, Spark) and BI platforms (e.g., Tableau, Qlik).
• Demonstrated ability to define KPI frameworks, model complex capacity scenarios and translate findings into clear recommendations for Director+ and senior leaders
• Strong storytelling and communication skills with proven ability to drive alignment and influence decisions across competing priorities and stakeholder groups
• Track record of building scalable analytical frameworks, tools or processes adopted beyond the immediate team

Responsibilities

• Define and own optimized headcount, hiring, and capacity planning frameworks at the IG level, balancing service levels, employee experience, and cost outcomes across Consumer Group (TurboTax / TurboTax Live) tax operations - and provide thought partnership to Director+ business leaders on how best to harness available data in support of critical planning needs
• Lead capacity risk identification and mitigation across multiple concurrent initiatives, proactively surfacing roadblocks, managing cross-functional dependencies and driving stakeholders toward resolution
• Develop KPI frameworks and success criteria that set the planning standard, contributing toward VP-level goals; define and standardize metrics, reporting, and decision-making infrastructure across the organization
• Partner with and influence internal technology teams to implement new planning tools, data enhancements, and automation capabilities - with a scale mindset toward solutions others can adopt
• Lead operational impact assessments for consumer tax product, skill, and channel launches; integrate new initiatives into long-term capacity plans and present findings to senior stakeholders for sign-off
• Build and maintain E2E resource and delivery plans in collaboration with cross-functional teams across Demand Planning, Topology, Service Delivery, Partner Management, Talent Acquisition and Finance; align on staffing strategies grounded in historical trend analysis and forward-looking demand forecasts
• Operate AI/GenAI and BI tools to solve for initiative-level planning outcomes
• Lead process and reporting standardization efforts; identify and document the E2E vision for scaling solutions with a clear view of tradeoffs
• Mentor junior analysts on technical execution, storytelling, and stakeholder influence - actively contributing to team growth and analytical capability

Job description

Intuit, a global fintech leader, seeks a Staff Business Data Analyst on the Modern Ops Expert Planning team to shape optimized headcount and capacity planning across the TurboTax and TurboTax Live operations. You will define KPI standards and align with Director+ leaders on data-driven decisions, balancing customer experience and cost efficiency.

Collaborating with Product, Service Delivery, Finance, and Talent Acquisition, you will implement new planning tools, mentor junior analysts, and drive