Senior Network Engineer - Managed Services & Automation

Dimension Data Solutions Limited (Kenya); United States; On-site; USD 65,000 - 90,000; Full time

Job summary

NTT DATA is seeking a Network Engineer in the United States to provide managed services, monitor client IT infrastructure, and resolve incidents to restore services promptly. The role focuses on second-line support for medium-complexity issues and may contribute to project work and disaster recovery testing as needed.

You will coordinate with other teams and clients, document resolutions, and participate in change management while ensuring adherence to SLAs and quality standards.

Qualifications

• Minimum 2-5 years of relevant managed services experience.

Responsibilities

• Proactively monitors client IT infrastructure and resolves incidents within SLA.
• Provide second-level support for incidents and requests.
• Log and communicate resolutions, escalations and changes.
• Collaborate with CoE and other teams for issue resolution and recovery.
• Assist in change management and maintenance activities.

Skills

Network engineering

Second-line support

Cross-functional collaboration

Active listening

Education

Bachelor's degree in IT/Computing

CCNP or equivalent

Relevant service certifications

Tools

Pulse Secure SSL VPN

Juniper devices

Fortinet Firewalls

Cisco Nexus switches

Meraki switches

LogicMonitor

SecureCRT

Job description

NTT DATA is seeking a Network Engineer in the United States to provide managed services, monitor client IT infrastructure, and resolve incidents to restore services promptly. The role focuses on second-line support for medium-complexity issues and may contribute to project work and disaster recovery testing as needed.

You will coordinate with other teams and clients, document resolutions, and participate in change management while ensuring adherence to SLAs and quality standards.