Senior National Dispatcher - Remote Overnight Ops

Cox Enterprises; Providence (RI); Remote; USD 30,000 - 46,000; Full time

Benefits offered by this job

Paid time off

7 holidays per year

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive - USA is seeking a National Coordinator (Sr Dispatcher) to manage the full lifecycle of fleet repairs and maintenance across multiple markets. This overnight role coordinates with internal partners, customers, and third-party vendors to ensure timely service events and high-quality customer experience.

As a senior dispatcher, you will model best practices, coach less experienced team members, and uphold Cox Fleet standards.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field (direct experience in a dispatching, service scheduling, or logistics coordination role).
• Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics

Responsibilities

• Service Coordination and Dispatch
• Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair-completion
• Ensure that technicians receive all service events quickly, and request additional work when needed
• Re-assign previous events that were not completed during the first assignment
• Assess each service event and dispatch to achieve the best results for the client
• Assign work with an eye toward time-based KPIs
• Identify gaps in KPI performance, and work with local leaders to address those gaps
• Audit open work requests across multiple markets for compliance with daily-update requirements
• Monitor open events, track estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concerns

Skills

Oral and written communication

Multi-tasking

Interpersonal skills

Diplomacy

Problem solving

MS Office proficiency

Organizational skills

Remote work ability

Education

High School Diploma/GED

Job description

Cox Automotive - USA is seeking a National Coordinator (Sr Dispatcher) to manage the full lifecycle of fleet repairs and maintenance across multiple markets. This overnight role coordinates with internal partners, customers, and third-party vendors to ensure timely service events and high-quality customer experience.

As a senior dispatcher, you will model best practices, coach less experienced team members, and uphold Cox Fleet standards.