Senior Multiline Claims Examiner (Remote, Contract)

Mercor; San Francisco (CA); Hybrid; GBP 688,000 - 979,000; Part time

Job summary

Mercor is seeking a Senior Multiline Claims Examiner for a remote contract arrangement. The role offers a highly flexible schedule of 20–40 hours per week with compensation at $800 per hour.

Ideal candidates will bring 2+ years of P&C claims experience and strong policy interpretation skills to manage diverse claim scenarios from notice through closure. The position emphasizes high-quality written analysis, precise judgment, and the ability to elevate AI-assisted review of claims.

Qualifications

• 2+ years of professional P&C claims handling, adjusting, or examining experience.
• Experience handling claims in at least one area such as property, auto physical damage, bodily injury, general liability, commercial casualty, catastrophe, or specialty claims.
• Understanding of the claim lifecycle from intake and investigation through evaluation, resolution, recovery, and closure.
• Ability to read and apply policy language to claim facts while recognizing when escalation is required.
• Excellent written analysis, balanced judgment, and high attention to detail.
• Ability to distinguish ordinary claim adjudication from complex coverage, litigation, regulatory, and actuarial work.

Responsibilities

• Design realistic claims scenarios involving first notice of loss, coverage verification, investigation, documentation, reserving, damage evaluation, negotiation, settlement, subrogation, salvage, and closure.
• Create work products such as claim action plans, coverage analyses, investigation requests, evaluation summaries, settlement recommendations, and insured communications.
• Write "golden" reference responses at experienced claims-professional quality.
• Grade AI-generated responses against structured rubrics for factual accuracy, policy application, claim-handling judgment, and procedural completeness.
• Identify premature conclusions, missing investigative steps, unsupported valuations, improper communications, and failures to distinguish covered damage from excluded or unrelated loss.
• Provide written feedback the research team uses to improve model behavior.

Job description

Mercor is seeking a Senior Multiline Claims Examiner for a remote contract arrangement. The role offers a highly flexible schedule of 20–40 hours per week with compensation at $800 per hour.

Ideal candidates will bring 2+ years of P&C claims experience and strong policy interpretation skills to manage diverse claim scenarios from notice through closure. The position emphasizes high-quality written analysis, precise judgment, and the ability to elevate AI-assisted review of claims.