Senior Claims Examiner - Multiline

Mercor; San Francisco (CA); Hybrid; GBP 63,000 - 104,000; Part time

Benefits offered by this job

Onboarding bonus

Job summary

Mercor is seeking a Senior Multiline Claims Examiner for a remote contract role offering $80/hour and a commitment of 20–40 hours per week. You will design realistic claims scenarios, perform coverage verification, and guide investigations from intake to closure, ensuring precise, well-documented evaluations.

The role requires 2+ years of P&C claims experience, independent handling across lines, and strong policy interpretation, with a focus on quality and accountability in every written

Qualifications

• 2+ years of professional P&C claims handling experience.
• Independently handled claims in at least one area (property, auto, bodily injury, etc).
• Understand the claim lifecycle from intake through closure.
• Read and apply policy language; escalate when needed.
• Excellent written analysis, balanced judgment, attention to detail.
• Distinguish ordinary adjudication from complex coverage or regulatory work.

Responsibilities

• Design realistic claims scenarios across loss stages (notice, verification, investigation, reserving, settlement).
• Create work products like action plans, coverage analyses, evaluation summaries, settlement recommendations.
• Write 'golden' reference responses at experienced level.
• Grade AI-generated responses against rubrics for accuracy and completeness.
• Identify premature conclusions, missing steps, and improper communications.
• Provide feedback to the research team to improve model behavior.

Skills

P&C claims

Analytical skills

Policy interpretation

Written communication

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Senior Multiline Claims Examiner
Type: Contract
Compensation: $80/hour
Location: Remote
Commitment: 20-40 hours/week

Role Responsibilities

• Design realistic claims scenarios involving first notice of loss, coverage verification, investigation, documentation, reserving, damage evaluation, negotiation, settlement, subrogation, salvage, and closure.
• Create work products such as claim action plans, coverage analyses, investigation requests, evaluation summaries, settlement recommendations, and insured communications.
• Write "golden" reference responses at experienced claims-professional quality.
• Grade AI-generated responses against structured rubrics for factual accuracy, policy application, claim-handling judgment, and procedural completeness.
• Identify premature conclusions, missing investigative steps, unsupported valuations, improper communications, and failures to distinguish covered damage from excluded or unrelated loss.
• Provide written feedback the research team uses to improve model behavior.

Qualifications

Must-Have

• 2+ years of professional P&C claims handling, adjusting, or examining experience.
• Independently handled claims in at least one area, such as property, auto physical damage, bodily injury, general liability, commercial casualty, catastrophe, or specialty claims.
• Understand the claim lifecycle from intake and investigation through evaluation, resolution, recovery, and closure.
• Can read and apply policy language to claim facts while recognizing when escalation is required.
• Demonstrate excellent written analysis, balanced judgment, and high attention to detail.
• Can distinguish ordinary claim adjudication from complex coverage, litigation, regulatory, and actuarial work.

Preferred

• AIC, CPCU, SCLA, or comparable insurance designation.
• Multiline or multistate claims experience.
• Catastrophe, represented bodily injury, litigation, subrogation, SIU, or large-loss exposure.
• Experience supervising independent adjusters, experts, vendors, or defense counsel.
• Active or previously held adjuster license.

Start Date

• Immediately; applications reviewed on a rolling basis.

Compensation & Legal

• Hourly contractor
• Paid $800 upon successful completion of onboarding.