Senior Multifamily Community Leader

Content Creators; Charlotte (NC); Hybrid; USD 90,000 - 135,000; Full time

Job summary

Cortland in the United States seeks a Senior Community Manager to lead performance across multiple luxury multifamily communities. You’ll drive leasing, NOI, resident experience, and team development with a data-driven, brand‑conscious approach.

As a strategic leader, you’ll align operations, marketing, and partnerships to achieve occupancy targets while delivering concierge-level service and premium living experiences. This role demands strong financial acumen and cross-site collaboration.

Qualifications

• 3+ years of measurable sales leadership success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services
• High school diploma or equivalent; bachelor’s degree or equivalent preferred

Responsibilities

• Lead and develop high-performing teams across multiple communities with clarity, purpose, and strategic focus.
• Foster a culture of accountability, collaboration, and excellence across all sites.
• Attract, coach, and retain top talent, energizing teams through influence and motivation to deliver strong, consistent results.
• Provide guidance and support for escalated resident concerns across communities, ensuring timely and professional resolution.
• Drive leasing performance across multiple communities by setting goals, monitoring KPIs, and coaching teams to exceed occupancy and revenue targets.
• Implement portfolio-wide sales strategies that maximize conversion rates and optimize pricing.
• Partner with marketing teams to execute campaigns and maintain a strong social media presence that attracts prospects and builds brand awareness.
• Champion a resident-centric mindset across all communities, delivering exceptional service that strengthens satisfaction and retention.
• Ensure a concierge-level experience for residents and prospects, creating positive and memorable interactions.
• Act as a brand ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.
• Oversee day-to-day operations across multiple sites with rigor and efficiency, ensuring adherence to standards, policies, and timelines. Ensure compliance with company policies, Fair Housing regulations, OSHA standards, and all applicable laws.
• Conduct regular property inspections to maintain curb appeal, safety, and brand standards.
• Manage vendor relationships and negotiate contracts to ensure quality and cost efficiency.
• Own responsibility for achieving and exceeding Net Operating Income targets across multiple communities through effective revenue generation and expense management.
• Use financial insights to manage budgets, control expenses, and identify opportunities for long-term value.
• Analyze portfolio metrics and KPIs to identify opportunities for improvement and growth.
• Embrace and drive change in a fast-paced environment, navigating ambiguity with confidence and agility.
• Build and maintain productive relationships with key stakeholders, including our centralized center of excellence, service teams, corporate partners, and senior leaders.
• Align stakeholders and navigate competing priorities with diplomacy and shared purpose.

Education

High school diploma or equivalent; bachelor’s degree preferred

Job description

Cortland in the United States seeks a Senior Community Manager to lead performance across multiple luxury multifamily communities. You’ll drive leasing, NOI, resident experience, and team development with a data-driven, brand‑conscious approach.

As a strategic leader, you’ll align operations, marketing, and partnerships to achieve occupancy targets while delivering concierge-level service and premium living experiences. This role demands strong financial acumen and cross-site collaboration.