Senior Multi-Site Title Coordinator

First American; Nevada (IA); Hybrid; USD 28,000 - 41,000; Full time

Job summary

First American is seeking an experienced Title Coordinator to organize and monitor large commercial transactions across multiple sites on a national level. You will serve as the main touchpoint between support teams and frontline operations, ensuring timely delivery and escalation handling.

Responsibilities include supervising back-office title production, drafting procedures, and mentoring teams across global locations while driving efficiency and cost reductions.

Qualifications

• 2+ years in Real Estate industry.
• 2+ years in a Customer Service role.
• Ability to independently prioritize competing demands, manage deadlines and communicate when support or escalation is needed.
• Experience mentoring and training.
• Strong attention to detail.
• Effective in a fast-paced team environment.
• Superior analytical and problem solving skills.
• Positive and helpful with demanding customers.
• Excellent interpersonal and communication skills.
• Proven ability to drive results.
• Advanced proficiency with Microsoft Office (Excel, Access, PowerPoint and Word).
• Salesforce experience is a plus.

Responsibilities

• Organizes large commercial transactions in a fast paced production environment.
• Establishes and monitors delivery timelines for large commercial multi-site transactions, proactively communicating risks, delays and escalations as needed.
• Responds to, and supports Title Requests and queries via email, phone and our service platform in a timely and efficient manner.
• Acts as a point of contact representing the Back Office production teams to our internal clients and partners.
• Establish delivery timelines for large Commercial Multi Site Transactions.
• Act as a subject matter expert for back office title production relating to multiple property transactions.
• Draft new procedures, policies, and training materials as needed.
• Direct and Instruct teams found in strategic global locations.
• Ensure established procedures are followed, implementing new ones as needed.
• Promote continuous improvement in efficiency initiatives to enhance production and reduce costs.
• Work with Production Supervisor and Operations Manager to track KPI reports. Anticipates and corrects trends which would compromise the achievement of our team's targets.

Skills

Real Estate Knowledge

Customer Service

Time Management

Mentoring

Attention to Detail

Interpersonal Skills

Results Driven

MS Office

Salesforce

Good Judgment

Tools

Salesforce

MS Office

Job description

First American is seeking an experienced Title Coordinator to organize and monitor large commercial transactions across multiple sites on a national level. You will serve as the main touchpoint between support teams and frontline operations, ensuring timely delivery and escalation handling.

Responsibilities include supervising back-office title production, drafting procedures, and mentoring teams across global locations while driving efficiency and cost reductions.