National Commercial Title Coordinator

First American; Town of Texas (WI); Remote; USD 28,000 - 41,000; Full time

Job summary

First American is seeking an organized Title Coordinator to manage large commercial transactions nationwide. You will coordinate title and escrow processes, act as the main contact between support teams and frontline operations, and ensure timely delivery in a fast-paced environment.

Ideal candidates have 2+ years in real estate and customer service, strong attention to detail, mentoring ability, and proficient MS Office and Salesforce skills, with a proactive, customer-focused mindset.

Qualifications

• 2+ years experience/knowledge in the Real Estate Industry.
• 2+ years in a Customer Service role
• Demonstrates ability to independently prioritize competing demands, manage deadlines and communicate when support or escalation is needed
• Experience mentoring and training.
• Strong attention to detail
• Effective in a multi-disciplined and fast-paced teama environment.
• Superior analytical and problem solving skills
• Must have a positive and helpful outlook towards high demanding customers.
• Excellent interpersonal and communication skills
• Proven ability to drive results
• Advanced proficiency and experience using Microsoft Office (Excel, Access, PowerPoint and Word)
• Salesforce Experience is a plus

Responsibilities

• Organizes large commercial transactions in a fast paced production environment
• Establishes and monitors delivery timelines for large commercial multi-site transactions, proactively communicating risks, delays and escalations as needed
• Responds to, and supports First American Title, NCS Offices with their Title Requests and queries in a timely and efficient manner through various channels including, email, phone and our customer service platform
• Act as a point of contact representing the Back Office production teams to our internal clients and partners
• Establish delivery timelines for large Commercial Multi Site Transactions.
• Act as a subject matter expert for back office title production relating to multiple property transactions
• Draft new procedures, policies, and training materials as needed
• Direct and Instruct teams found in strategic global locations
• Ensure established procedures are followed, implementing new ones as needed
• Promote continuous improvement in efficiency initiatives to enhance production and reduce costs
• Work with Production Supervisor and Operations Manager to track KPI reports. Anticipates and corrects trends which would compromise the achievement of our team's targets

Skills

Real estate knowledge

Customer service

Prioritization

Mentoring

Attention to detail

Interpersonal skills

Problem solving

Results oriented

MS Office

Tools

Salesforce

Microsoft Office

Job description

First American is seeking an organized Title Coordinator to manage large commercial transactions nationwide. You will coordinate title and escrow processes, act as the main contact between support teams and frontline operations, and ensure timely delivery in a fast-paced environment.

Ideal candidates have 2+ years in real estate and customer service, strong attention to detail, mentoring ability, and proficient MS Office and Salesforce skills, with a proactive, customer-focused mindset.