National Commercial Title Coordinator

First American; Oregon (WI); Remote; USD 28,000 - 41,000; Full time

Job summary

First American seeks an experienced Title Coordinator to coordinate and track complex commercial transactions on a national level. You will work with multiple national and global teams to ensure timely title and escrow processes and serve as the main contact between support teams and frontline operations.

You will establish delivery timelines, support back office production, and help drive process improvements.

Qualifications

• 2+ years experience in the Real Estate industry.
• 2+ years in a Customer Service role.
• Ability to independently prioritize competing demands and communicate when support or escalation is needed.
• Experience mentoring and training.
• Strong attention to detail.
• Excellent interpersonal and communication skills.

Responsibilities

• Organizes large commercial transactions in a fast paced production environment.
• Establishes and monitors delivery timelines for large commercial multi-site transactions.
• Responds to Title Requests and queries in a timely and efficient manner through email, phone and our service platform.
• Act as a point of contact representing the Back Office production teams to our internal clients and partners.
• Establish delivery timelines for large Commercial Multi Site Transactions.
• Act as a subject matter expert for back office title production relating to multiple property transactions.
• Draft new procedures, policies, and training materials as needed.
• Direct and Instruct teams found in strategic global locations.
• Ensure established procedures are followed, implementing new ones as needed.
• Promote continuous improvement in efficiency initiatives to enhance production and reduce costs.
• Work with Production Supervisor and Operations Manager to track KPI reports.

Skills

Real Estate

Customer Service

Prioritization

Mentoring

Attention to Detail

Team Collaboration

Analytical Thinking

Interpersonal Skills

MS Office

Salesforce

Job description

First American seeks an experienced Title Coordinator to coordinate and track complex commercial transactions on a national level. You will work with multiple national and global teams to ensure timely title and escrow processes and serve as the main contact between support teams and frontline operations.

You will establish delivery timelines, support back office production, and help drive process improvements.