Senior MuleSoft Risk & Customer Success Lead

Salesforce, Inc.; Seattle (WA); Hybrid; USD 117,000 - 178,000; Full time

Benefits offered by this job

Office-flexible schedule

Job summary

Salesforce, Inc. is seeking a Customer Risk Manager in Seattle to own a defined portfolio, serve as the primary escalation point for enterprise accounts, and orchestrate cross-functional resources to resolve high-complexity customer issues.

This role partners with executive leadership and internal teams to drive risk mitigation and customer success in a hybrid, office-flexible environment. You will leverage deep MuleSoft and API integration knowledge to address systemic risks, influence

Qualifications

• 8+ years in account management, consultation, project management, and/or escalation management.
• BA/BS degree (quantitative/technical degree preferred).
• Excellent written and verbal communication, with ability to engage executives effectively.
• Proven ability to influence cross-functionally, drive scale and disciplined execution.

Responsibilities

• Partner with internal teams to resolve complex customer issues and drive customer satisfaction.
• Own a defined portfolio/territory and oversee health, prioritization, and outcomes of risk within scope.
• Serve as primary escalation point for enterprise-level customers with high complexity and visibility.
• Act as subject matter expert on the Red Account lifecycle and define best practices across the organization.
• Develop trusted relationships with executive-level leadership and engage with executives for awareness and action.
• Provide consultative advice on complex issues using cross-functional knowledge and historical resolution paths.
• Identify and drive process improvements to mitigate systemic risks and enable meaningful change.
• Track and communicate status and resolution to customers and Salesforce personnel clearly and timely.
• Use root-cause analysis and trend reporting to drive systemic change across Salesforce.
• Balance portfolio with strategic initiatives that deliver measurable impact.

Skills

Account management

Escalation management

Project management

Consultation

Education

Bachelor's degree

Tools

MuleSoft (Anypoint) Platform

APIs & Integration

Job description

Salesforce, Inc. is seeking a Customer Risk Manager in Seattle to own a defined portfolio, serve as the primary escalation point for enterprise accounts, and orchestrate cross-functional resources to resolve high-complexity customer issues.

This role partners with executive leadership and internal teams to drive risk mitigation and customer success in a hybrid, office-flexible environment. You will leverage deep MuleSoft and API integration knowledge to address systemic risks, influence