Enterprise Risk & Customer Success Lead - MuleSoft

Leadout Capital; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Leadout Capital is seeking a Customer Risk Manager to drive risk resolution for enterprise accounts and mitigate attrition risk. You will own a defined portfolio, coordinate with executives, and act as the internal advisor on escalations across cross-functional teams.

This role emphasizes strategic visibility, process improvements, and partnership with Salesforce/MuleSoft stakeholders to ensure high satisfaction and risk mitigation. Office-flexible with in-office presence three days per week.

Qualifications

• 8+ years in account management, consulting, project management, or escalation management.
• BA/BS degree; quantitative/technical preferred.
• Excellent written and verbal communication; ability to present to executives.

Responsibilities

• Collaborate with internal teams to resolve complex customer issues and minimize attrition.
• Own defined portfolio/territory; oversee health, prioritization, and outcomes of risk.
• Serve as primary escalation point for enterprise accounts requiring senior judgment.

Skills

Account management

Escalation management

Project management

Executive communication

Cross-functional collaboration

Strategic advisory

Education

Bachelor's degree

Tools

MuleSoft Anypoint Platform

API Manager

Runtime Manager

CloudHub/RTF

MuleSoft Agent Fabric (MAF)

Slack

Reporting & Dashboards

Job description

Leadout Capital is seeking a Customer Risk Manager to drive risk resolution for enterprise accounts and mitigate attrition risk. You will own a defined portfolio, coordinate with executives, and act as the internal advisor on escalations across cross-functional teams.

This role emphasizes strategic visibility, process improvements, and partnership with Salesforce/MuleSoft stakeholders to ensure high satisfaction and risk mitigation. Office-flexible with in-office presence three days per week.