MuleSoft Risk & Enterprise Success Lead

Salesforce, Inc.; Chicago (IL); Hybrid; USD 141,000 - 194,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase plan

Job summary

Salesforce, Inc. is seeking a Customer Risk Manager to lead risk management for enterprise accounts. You will own defined portfolios, manage complex escalations, and partner with cross-functional teams to prevent attrition and improve customer outcomes.

The role emphasizes executive-level engagement and strategic influence across Salesforce's risk program. Ideal candidates bring 8+ years in account management or escalation, a quantitative BA/BS background, and strong communication skills for

Qualifications

• 8+ years in account management, consultation, project management, and escalation management.
• BA/BS degree (quantitative/technical degree preferred).
• Strong written and verbal communication with executives.

Responsibilities

• Partner with internal teams to collaborate, drive prioritization, analyze and resolve the most complex customer issues, resulting in the highest level of customer satisfaction.
• Own a defined portfolio, territory, or Cloud — accountable for the health, prioritization, and outcomes of all risk within scope.
• Serve as the primary escalation point for enterprise-level customers with high complexity and visibility.
• Operate as a subject matter expert on the Red Account lifecycle, defining best practices and ensuring consistency across the organization.
• Develop trusted relationships with executive-level leadership across the organization.
• Know when, how, and the most effective ways to engage executives for awareness and action.
• Provide consultative advice on complex issues based on deep cross-functional knowledge and historical resolution paths.
• Identify and drive process improvements that address systemic risks and create meaningful change across Salesforce.
• Track and communicate status and resolution to customers and Salesforce personnel in a factual, professional, timely, and consistent manner.
• Draw on root cause analysis and trend reporting to identify and drive systemic change across Salesforce.
• Balance the portfolio with strategic initiatives that drive measurable impact across the broader business.

Skills

Account management

Escalation management

Project management

Executive stakeholder engagement

Consultation

Communication skills

Strategic thinking

Education

BA/BS degree (quantitative/technical)

Equivalent work experience considered

Tools

MuleSoft Platform

Anypoint Platform

APIs & integration

Data analysis tools

Job description

Salesforce, Inc. is seeking a Customer Risk Manager to lead risk management for enterprise accounts. You will own defined portfolios, manage complex escalations, and partner with cross-functional teams to prevent attrition and improve customer outcomes.

The role emphasizes executive-level engagement and strategic influence across Salesforce's risk program. Ideal candidates bring 8+ years in account management or escalation, a quantitative BA/BS background, and strong communication skills for