Senior MuleSoft Risk & Escalation Manager

Salesforce, Inc.; United States; Hybride; USD 117 000 - 178 000; Plein temps

Résumé du poste

Salesforce, Inc. is seeking a Customer Risk Manager to own a defined portfolio of enterprise accounts and coordinate cross-functional teams to resolve complex issues and mitigate attrition risk.

In this hybrid role, you will engage executive leadership, apply strategic thinking, and drive process improvements across the organization. Office-flexible with three days in the office per week, you’ll help Salesforce maintain trusted customer relationships and policy governance.

Qualifications

• 8+ years of experience in account management, consultation, project management, and/or escalation management.
• BA/BS degree (quantitative/technical preferred).
• Excellent written and verbal communication skills with executives.
• Proven ability to influence without authority and execute at scale.

Responsabilités

• Partner with internal teams to resolve the most complex customer issues and drive satisfaction.
• Own a defined portfolio or Cloud and ensure health and outcomes within scope.
• Serve as the primary escalation point for enterprise accounts with senior coordination.
• Define best practices for the Red Account lifecycle and ensure consistency across the organization.
• Develop relationships with executive leadership and engage them effectively for awareness and action.
• Provide consultative advice on complex issues based on cross-functional knowledge.
• Identify and drive process improvements addressing systemic risks in the organization.
• Track and report status and resolution with professionalism and timeliness.
• Use root-cause analysis and trend data to drive systemic change across Salesforce.
• Balance portfolio with strategic initiatives to maximize business impact.

Connaissances

8+ years exp

BA/BS degree

Executive communication

Strategic execution

Formation

BA/BS degree

Outils

MuleSoft

Anypoint Platform

Slack

Dashboards

Description du poste

Salesforce, Inc. is seeking a Customer Risk Manager to own a defined portfolio of enterprise accounts and coordinate cross-functional teams to resolve complex issues and mitigate attrition risk.

In this hybrid role, you will engage executive leadership, apply strategic thinking, and drive process improvements across the organization. Office-flexible with three days in the office per week, you’ll help Salesforce maintain trusted customer relationships and policy governance.