Senior Customer Risk & Escalation Lead

salesforce.com, inc.; Dallas (TX); Hybrid; USD 117,000 - 178,000; Full time

Benefits offered by this job

Office 3 days/week

Job summary

Salesforce is seeking a Customer Risk Manager to own risk across a defined portfolio of enterprise accounts. You will partner with internal teams and executives to resolve complex issues, retain customers, and mitigate attrition.

In this role you will lead cross-functional efforts, define best practices, and drive systemic improvements while maintaining high standards of client engagement.

Qualifications

• 8+ years in account management, consultation, project management, and/or escalation management.
• BA/BS degree (quantitative/technical degree preferred) or equivalent experience.
• Excellent written and verbal communication with executives; translate technical concepts to business terms.
• Proven ability to influence across diverse partners and drive disciplined execution.

Responsibilities

• Partner with internal teams to resolve the most complex customer issues, driving maximum satisfaction.
• Own a defined portfolio or territory, accountable for health and outcomes of all risk within scope.
• Serve as escalation point for enterprise-level customers, coordinating with senior leadership as needed.

Skills

Account management

Escalation management

Project management

Executive communication

Cross-functional collaboration

Education

BA/BS degree

Tools

Salesforce Cloud

ETL tools

Job description

Salesforce is seeking a Customer Risk Manager to own risk across a defined portfolio of enterprise accounts. You will partner with internal teams and executives to resolve complex issues, retain customers, and mitigate attrition.

In this role you will lead cross-functional efforts, define best practices, and drive systemic improvements while maintaining high standards of client engagement.