Senior Customer Risk Manager - MuleSoft Solutions

Salesforce, Inc.; Indiana; On-site; USD 120,000 - 170,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Risk Manager to deliver world-class risk management for enterprise accounts and to serve as the primary escalation point for complex issues.

The role focuses on coordinating cross-functional resources to resolve high-visibility scenarios and prevent attrition. You will collaborate with executive leadership and internal teams, applying root cause analysis and process improvements to mitigate systemic risks while driving measurable improvements across the

Qualifications

• Experience: 8+ years in account management, consultation, project management, and escalation management.
• Education: BA/BS degree (quantitative/technical degree preferred) or equivalent experience.
• Communication & Negotiation: Excellent written and verbal communication skills with executives.

Responsibilities

• Partner with internal teams to resolve complex customer issues and mitigate attrition risk.
• Own a defined portfolio or territory and drive health and outcomes of risk within scope.
• Serve as the primary escalation point for enterprise-level customers, coordinating with executives.

Skills

Communication

Negotiation

Strategic thinking

Education

BA/BS degree

Tools

MuleSoft

Job description

Salesforce, Inc. is seeking a Customer Risk Manager to deliver world-class risk management for enterprise accounts and to serve as the primary escalation point for complex issues.

The role focuses on coordinating cross-functional resources to resolve high-visibility scenarios and prevent attrition. You will collaborate with executive leadership and internal teams, applying root cause analysis and process improvements to mitigate systemic risks while driving measurable improvements across the