Senior MuleSoft Risk & Escalation Lead

Salesforce, Inc.; Atlanta (GA); Hybrid; USD 117,000 - 178,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Risk Manager to drive risk resolution and mitigation for enterprise accounts. You will partner with internal teams, own defined portfolios, and escalate high-visibility issues with executive stakeholders.

You will provide strategic visibility, orchestrate cross-functional resources, and build trusted executive relationships to enable proactive risk management and customer satisfaction.

Qualifications

• 8+ years in account management, consultation, project management, and/or escalation management.
• BA/BS degree (quantitative/technical degree preferred); other degrees and equivalent experience considered.
• Excellent written and verbal communication; able to articulate complex issues to executives.
• Proven ability to influence without authority across diverse partners.

Responsibilities

• Partner with internal teams to resolve the most complex customer issues, driving high customer satisfaction.
• Own a defined portfolio or territory, accountable for health and outcomes of risk within scope.
• Serve as primary escalation point for enterprise-level customers with high visibility.
• Develop trusted relationships with executive-level leadership; engage executives for awareness and action.
• Identify and drive process improvements addressing systemic risks.

Skills

Account management

Escalation management

Project management

Executive communication

Strategic influence

Education

BA/BS degree

Quantitative/technical degree preferred

Tools

MuleSoft Anypoint Platform

APIs / iPaaS

Dashboards / Reporting

Slack

Job description

Salesforce, Inc. is seeking a Customer Risk Manager to drive risk resolution and mitigation for enterprise accounts. You will partner with internal teams, own defined portfolios, and escalate high-visibility issues with executive stakeholders.

You will provide strategic visibility, orchestrate cross-functional resources, and build trusted executive relationships to enable proactive risk management and customer satisfaction.