Senior MSP Technical Support – Remote (US Time Zones)

Openkrill; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Hire Hangar is seeking a Senior MSP Technical Support Specialist to independently own and resolve tickets across a modern IT stack. You will manage Microsoft 365/Azure environments, endpoint security, networking, and backup/DR across multiple client tenants in a remote US timezone setup.

The role requires MSP experience, strong hands-on admin skills, and the ability to mentor junior staff while maintaining SLA-focused operations. US Central business hours availability is expected.

Qualifications

• MSP-specific hands-on administration of Microsoft 365 and Azure/Entra.
• Experience with RMM/PSA platforms (Syncro, ConnectWise, Autotask, or similar).
• Hands-on experience with EDR/MDR endpoint security tools.
• Strong networking knowledge with Meraki or Unifi.
• Proven ability to own a ticket queue with minimal escalation.
• Clear written and spoken English; availability during US Central business hours.

Responsibilities

• Own and triage the ticket queue; diagnose and resolve complex issues with minimal escalation.
• Administer Microsoft 365 and Azure/Entra environments; manage Conditional Access, Intune, MFA, SSO, multi-tenant setup.
• Manage endpoint security tools and monitor security posture across client environments.
• Monitor and manage email security and transition support to security tooling as needed.
• Oversee data backup and disaster recovery operations for client tenants.
• Configure and troubleshoot networking across Cisco Meraki, Unifi, Aruba, and CheckPoint.
• Maintain thorough documentation for systems and client environments in Hudu.
• Mentor junior staff and provide escalation support and guidance.

Skills

MSP admin experience

Microsoft 365/Azure administration

RMM/PSA platforms

EDR/MDR security tools

Networking with Meraki/Unifi

Ticket ownership & escalation

English communication

US Central business hours availability

Tools

Syncro

ConnectWise

Autotask

Datto BCDR

Datto Endpoint Backup

Pax8

Meraki

Job description

Hire Hangar is seeking a Senior MSP Technical Support Specialist to independently own and resolve tickets across a modern IT stack. You will manage Microsoft 365/Azure environments, endpoint security, networking, and backup/DR across multiple client tenants in a remote US timezone setup.

The role requires MSP experience, strong hands-on admin skills, and the ability to mentor junior staff while maintaining SLA-focused operations. US Central business hours availability is expected.